Accountable for both establishing, leading and providing operational governance for Canadian P&BB Roadmaps and Requirements COE practice

Accountable for the business analysis practice for Canadian P&C Technology• Transformed the practice by introducing strategic analysis, business process analysis, visualization techniques and alignment to agile methodology • Manage the practice maturity by implementing governance and practice standards • Lead the development and maintenance of training program and certification standards• Lead a team of professional business consultants supporting all aspects of strategic analysis and requirements management activities

Accountable for the business relationship and technology planning in support of initiatives for Personal & Commercial Risk, Consumer Payments, Product Operations and Process & Technology.

Responsible for the requirements management phase for Product & Physical Channel initiatives. Led a team of professional business consultants supporting all aspects of requirements management activities. Partner with LOB Senior Management, Relationship Managers, Technology Heads, and Solution Architects to effectively plan and meet business priorities. Experience in managing large programs and successfully led the requirements phase for initiatives with technology budget ranging from $5MM to $30MM

Developed and maintained business partner relationship for various portfolios with annual discretionary investment plan from $4MM to $25MM: P&C Product Operations, Personal Banking and Commercial Banking. Responsible for technology planning and delivery services in support of programs during the initiation phase. Led the conceptualization phase including scope, estimation, and timeline definition for initiative such as Sales & Service Delivery Model, Leads Management, Online Sales, Commercial Lending Redesign, Small Business Delivery Model, Personal Financial Management, and Neighborhood Branch initiative. Also, led the conceptual and initiation phase of various outsourcing initiatives such as Currency Operations Outsourcing and Support Centers Consolidation.