Nancy Springer Email & Phone Number

• First level of contact with vendors for the organization for those requiring voice and/or data communication services and assistance • Meet deadlines required to open new locations globally (60 countries)• Responsible for determining user’s voice and data needs, entering orders into service data systems, and providing operational support, my position has direct internal contact at all levels as well with those outside the organization. • Assisting the department with project work as needed • Act as an interface between the business units, technology teams and support teams.• Identify the best Telco solution for new and/or existing sites globally (USA, EMEA, LATAM and APAC)• Deep experience with telecommunications vendors, technologies, and region-specific processes.• Decommission circuits as sites are closed or when a disconnect is strategically advantageous for the company.• Responsibility for all telecom connectivity related to voice and data across the organization, all location. • Compare provision orders to invoices to determine the authenticity of services billed.• Provisioning of voice and data telecommunication services from multiple, strategic partners globally

United States

• Interact with LECs and vendors to meet telecommunications requirements• Team with Engineering, Operations, Accounts Payable to identify requirements needed to handle customer fulfillment systematically• Analyze internal and external customer issues• Knowledge of defined rules for Move, Add, Change, and Disconnect (MACD) orders • Develop process maps, work flow, and procedures• Possess analytical and decision making skills, in addition to excellent verbal and written communication skills• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service• Effectively perform the functions of Telecommunications Expense Management and financial budgetary planning and tracking for the organization• Research and resolve telecom accounting issues resulting from summary bill miss-allocations, missing invoices, or other accounting issues

Managed 20 billing professionals worldwide and coordinated work with offshore resources, maintaining working capital and achieving EBITDA targets for US operations. Provided key support on collections activities, creating and implementing strategies to reduce aged debt, achieve debtor targets and resolve disputes involving pricing errors, tax adjustments and misapplied payments. Oversaw billing system consolidation projects and created cohesive teams after mergers. Spearheaded special initiatives. Continuously analyzed practices and optimized strategy. Reviewed and approved credit adjustments. Played key role in resolving billing challenges.Key Accomplishments:• Successfully managed large-scale billing system migrations, ensuring seamless delivery of service and maintenance of billing schedules. • Built and led teams, integrating personnel from merged entities into core group and successfully conveying vision and values to support corporate objectives.• Led major consolidation project, coordinating with outsourcing teams to achieve a unified global billing system with a single set of processes, documentation and metrics in place.

Directed daily billing and collections activities valued at $300M, supervising a team of 9 engaged in providing all billing services for US global operations. Managed mergers, planning and executing consolidation of billing units. Evaluated operations, identifying opportunities for improvement and leading process change projects to achieve greater efficiency, increase productivity and strengthen internal controls to meet and exceed company standards. Set and monitored KPIs and implemented new collections practices to improve cash flow. Key Accomplishments:• Achieved $1.5M cost savings by consolidating 2 lines of business, gaining approval to hire contractors as full-time employees and cross-training staff to ensure smooth operations.• Met challenging consolidation deadline, using exceptional project management skills to formulate and successfully execute action plan.

Led billing and collection operations, ensuring timelines were met and targets were exceeded. Liaised with new customers, providing D&B and recommendations. Reviewed and approved billing revenue accruals. Coached a team of 5 contractors, developing professional skills and aligning activities with goals. Participated in bid calls. Spearheaded deployment of new billing system, working closely with technical team. Led implementation of numerous security and fraud prevention processes, including Sarbanes-Oxley protocols for billing and collections audits.Key Accomplishments:• Played key role in project that increased monthly revenue $1.5M and improved customer satisfaction 40% with order entry system upgrade that enabled automatic billing department notifications.• Led deployment of new billing system with associated process documentation updates, achieving greater efficiency and generating reports in a timely manner.• Saved $50K per month by managing project to automate functions between systems, enabling timely voice usage billing and reducing labor requirements by 2 hours per upload.• Developed and deployed new intercompany billing process to facilitate monthly reconciliations.

350 Madison Avenue, New York, Ny 10017

Established customer entries and applied cash and credit notes. Conducted troubleshooting to identify and remedy billing system issues to support month-end closing activities. Worked with tax and regulatory agencies to ensure proper application of payments and charges prior to generating customer bills. Built and maintained productive customer relationships and ensured collections timelines were met. Key Accomplishments:• Increased revenue by $1M, working capital by $1.3M and customer satisfaction 15% by skillfully managing key customer accounts.• Identified invoice issue for a major client and followed up with UK-based IT contact to resolve it, using persistence and exceptional communication skills to ensure positive outcome.• Recognized by CFO for outstanding performance and received bonus review after only 3 months in new position with company.

377 Broadway, New York, Ny 10013

- Main responsibility to oversee the daily operations of client billing in compliance with firm policies and guidelines. Included in these daily operations was the supervision of billers- Managed all aspects of time, billing, billing reports, and file room including staff assignments and evaluations, monitor Work In Progress (WIP)- Prepared various reports for Managing Partners - Review and monitor of all e-billing invoices to ensure acceptance and approval by clients, complete month-end close processing as it relates to billing (i.e., preformed generation, WIP and accounts receivable reports).- Maintenance and provided support of AS400 users on operation question and hadled system backup.- Effectively delegated, cross trained staff and provided backup to all related functions.