Nancy Spurlock Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

• Provides technical writing and content management
• Coordinates and participates in process improvement initiatives
• Ensures all compliance aspects of position are known and followed

Las Vegas, Nevada, United States

• Acrylic and oil commission painter
• Interior and exterior muralist
• Featured artist at events
• Fluid art jewelry designer
• Art permanently in two museums (Evel Knievel Museum, Kansas and Roger's Drum Museum, Ohio)Achievements: Donate art to breast cancer awareness charities (I am a survivor) and animal charities.

Maryland Heights, Missouri

• Created Standard Operating Procedures, How to Manuals and release Announcements for end users.

Maryland Heights, Missouri

• Manage and create knowledge management articles for learning and development for over 10,000 customer care representatives for use in assisting over 6 million customers.
• Accountable Team Manager overseeing multiple initiatives and writing value added documents for the end user.
• Utilize SharePoint team websites to store, share, and organize department documents.

St. Louis, Missouri

Research, develop and prepare proprietary and confidential documents, including SOP‘s, for a consultant who helps companies establish start-ups with a business frame.

Chesterfield, Missouri

• Interviewed subject matter experts (SMEs) for creating user friendly documents using only value-added information for medical billing revenue cycle processes using current standards relative to company policies.
• Created Accounts Receivable Department wide training module involving all areas of training, including practice management systems, state laws and a glossary of AR specific terminology.
• Created Employee Handbook and Forms.I was laid off from this company ONE week after I was diagnosed with breast cancer.

St. Louis, Missouri

• Interview subject matter experts (SMEs) regarding manufacturing processes using current standards relative to company policies, including safety standards, governmental regulations and license requirements.
• Create user friendly process maps, batch records, standard operating procedures (SOPs), forms, and other training documents based on SMEs expertise advice.
• Convert former documents into redesigned documents keeping a consistent and uniform standard between Filling, Formulation, Clean & Prep, and Packaging and Inserts operations.

St. Louis, Missouri

• Researched, wrote, and edited stories for both personal and collaborative projects.
• Marketed writing using social media outlets.
• Increased sales on project specific websites by using search engine optimization of trending words.

St. Louis, Missouri

• Interviewed SMEs regarding the Reverse Osmosis Water Generation & Distribution System, and the automation card production system using current standards relative to company policies, governmental regulations and.
• Wrote SOPs for training maintenance personnel to operate water system, and equipment operators in card production to operate automated system.
• Designed procedure layouts that included digital photography, producing high quality procedures current with industry standards.

Roosevelt, Utah

• Reported county and city government news and special feature articles for print and web media.
• Photographed subjects for print and web media.
• Worked closely with emergency personnel.