Nancy (Hanlon) Steffens Email & Phone Number

Denver, Colorado, United States

*Developed and implemented a new department for project management and the corresponding career ladder for the new team*Created and implemented a cross functional company wide RACI finding gaps and gathering agreement on processes *Evaluated multi-vendors for selecting new project management tool*Create a consistent framework by embedding a strong project management culture across the organization*Measure and monitor progress to ensure projects are delivered on time and meet or exceed leadership expectations*Coordinate the go-live activities, across all functional groups within INVIDI to ensure proper execution of deployment plans and ensure success*Communicate all key project/implementation plans, Gantt charts, status and KPIs within INVIDI to executive leadership and key stakeholders*Conduct release readiness reviews, milestone reviews, business go to market and go live production ready reviews*Provide leadership; coach, and motivate project team to ensure consistent disciplines are being implemented for managing scope, schedule, communication, cost and risks for all projects*Create an environment of cross-functional collaboration, transparency, and accountability*Demonstrated track record of success building out new departments from the ground up including: Processes, Tools, Templates, Governance Model*Strong experience leading diverse, and remote based teams and well versed in project and program management techniques and methodologies*Track record of managing and successfully delivering complex, enterprise wide programs of increasing complexity*Strong leadership competencies, with proven ability to lead people through change, proven strategic thinking and build great cross-functional teams including inspiring, attracting, selecting, hiring, developing and retaining top talent

• • Monitor and review all releases and deployments• Track any slips or risks associated to projects over the course of time, and report details for unmet key dates• Identify and manage risks and resolve issues that affect release scope, schedule and quality• Communicate all documentation updates to customers• Run companywide weekly meeting for scheduled software releases• Track and report all custom jobs/patches/scripts that are deployed to customer sites• Coordinate release content and effort to create software packages, including software and documentation• Conduct release readiness reviews, business go/no-go reviews and post mortems• Coordinate the go-live activities to ensure proper execution of deployment plans and ensure success• Manage project plans for key milestones, per the customer onboarding process• Create JIRA tasks and provide real-time updates to all activities for up-to-date and real-time status reports• Produce Gannt charts and implementation plans

Greater Denver Area

Provide a focal point for the company in all communications with and for the customer (internal/external). Responsible for ensuring that customer requirements, goals and concerns are communicated, as needed, to all departments.*Establish and maintain positive, productive, and collaborative relationships with partners, internal resources and external customers.*Manage day-to-day customer needs, future goals and objectives, and assist with implementation and deployment of all products.*Execute all aspects of the program to ensure that all activities are carried out in accordance with technical and contractual requirements, schedules and budgets.*Established new reporting process in Confluence and Jira utilizing native interconnectivity to make weekly management reporting effortless.*Selected as a Product Owner for INVIDI’s first pilot Scrum program.*Certified Scrum Master.*Experience with Jira and Confluence.

Greater Denver Area

*Fielded and recorded customer service calls, emails and chats for consumers and for partners*Salesforce administrator Spearheaded initial installation establishing process and workflow Installed additional applications Created all reports and dashboards*Trade show planning, implementation and attendance *Magento website administrator Chat integration Credit card setup and incorporation PCI certification via Trustwave *Customer billing via authorize.net and Sage*GTIN/UPC/SKU creation for all products using GS1 *Order fulfillment including international shipments*Worked and set-up California warehouse and coordinated with factory in China *Product QA and assessment

Golden, Colorado

Hired to enhance and improve an existing Technical Support department and the processes that go with it for support of advertising television products. Managed a team of up to nine technical support professionals, responsible for high-volume intense support desk servicing IT, traffic and billing staff for large cable companies.*Responsible for the technical support teams for two software products (AdVision / Eclipse) in Colorado and California*Supervised and provided guidance to the support group and the manager*Provided reports and project plans*Made sure all support activities followed existing support agreements*Organized and monitored training and consulting trips*Tracked and submitted all billable work for processing*Administered the CRM application (Salesforce)*Gave product demonstrations and attended trade shows *Coordinated all internal and external documentation and developed test plans

Bachelor Of Science (Bs), Communications

Aa, Liberal Arts