I maintained strong working relationships between team members, fostering a collaborative work environment. Dispatched phone calls and scheduled customers appointments efficiently. Actively participated in morning briefings with owner to discuss daily goals and operations. Organized and maintained company records, ensuring accurate and up-to-date information. Managed communication by answering phone calls, responding to emails, and addressing customer inquiries promptly and professionally.

Conducted outreach to newly assigned Medi-Cal HMO patients and schedule initial physical appointments during patient's first 90-120 days, and as a result, establishing a patient's "medical home." Contributed to strategic growth efforts by fostering positive relationships with providers to conduct appointment reminders for non-compliant/complex management patients. Coordinated transportation and translation services for patients with limited English and mobility. Assisted patients and/or consumers with resources available in the community. Professionally communicated with local hospitals and health plans to receive timely hospital follow-up care for recently discharged, new, and established Family Health Centers of San Diego patients. Researched and analyzed resources available in the community that may be beneficial to the consumer or patient. Trained new hires regularly according to companies policy. Helped individuals apply for health insurance and assist with resources; additionally, educated patients about their Medi-Cal HMO plan benefits and assist patients with changes to their Medi-Cal HMO plans (i.e. primary care provider, medical home assignment, and switching health plans).

Provided exceptional customer service and professionally communicated with FHCSD members, and patients. Managed communication at all times by nswering phone calls, responding to emails, and meet in-person. Conducted outreach calls to un-insured clients and scheduled appointments for consumers to meet with a Certified Enrollment Counselor. Participated in monthly meetings, and compiled a weekly metrics of applications and submitted weekly reports in a timely manner. Submitted reports accurately and in a timely manner within dead lines. Built and maintained strong working relationships between the team members, the department, and management.

Relayed medication within the hospital departments and emergency room, and documented proper information on worksheets in an accurate manner and on Microsoft excel.