Nancy Sternfels Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Yorkville, Toronto, Ontario

- Greet and assist clients and answer telephone/email inquiries.- Schedule appointments and promote/ book services.- Manage electronic correspondence with suppliers and clients, order and stock products, coordinate staff schedules, reconcile daily sales, and complete monthly inventory.

Toronto, Ontario

- Answer telephone inquiries, letters and email from passengers and travel agents.- Investigate, follow-up, resolve and document passenger claims.- Provide support with advanced seat selection.- Coordinate services requested by passengers with special needs.- Prepare statistical reports for management.

San Salvador, El Salvador

- Responsible for sales and the coordination of local and international congresses ranging in size from 10 to 800 participants.- Negotiated logistics and rates with hotels, convention center and suppliers.- Led menu planning, venue set-up, coordination of transportation, group registration, information desks, and quality control.

Toronto, Ontario

- Oversaw day-to-day airport operations including passenger services, counter operations, catering coordination, security, crew transportation, agent training, and office administration.- Generated flight status reports.- Coordinated hotel services for crews.- Directed hotel logistics and services for passengers in case of delayed or cancelled flights..

Santo Domingo, Dominican Republic

- Checked-in-passengers, checked travel documents, collected airport taxes.- Operated ticket sales desk.- Executed pre-flight tasks and check-list.- Supervised gate activities and boarding to ensure on-time departure of flights.- Handled baggage tracking and irregularity reports through resolution with passengers.- Responsible for inventory of office.

Toronto, Ontario

- Prepared weekly and monthly reports for Ministry of Foreign Affairs. - Oversaw processing of visas and legal documents.- Managed recordkeeping and filing of all consular documents.- Directed information services.- Coordinated all official and social functions of the Consulate.