Nancy Stevens Email & Phone Number

Peoria, Il, Us

Chicago, Illinois, Us

Peoria, Illinois, Us

Peoria, Illinois, Us

Responsibilities included: Information gathering from both internal and external stakeholder to define project goals and objectives.Establishing responsibilities of the project team and creating RACI charts to ensure everyone was aware of their role within the project. Identifying meeting occurrences & stakeholders needed in the meetings to ensure any potential blockers could be addressed quickly and by the appropriate parties. Clearly communicating & documenting a project plan, project expectations, and what was in and out of scope to ensure alignment between all stakeholders. Assisting stakeholders in creating use stories that the Software Dev team could reference. Monitoring and lowering risk by meeting regularly with the Dev Team to identify any blockers and helping remove the blockers by connecting with the appropriate stakeholders.

Peoria, Illinois, Us

Duties:• Day-to-day contact for Retailer Clients such as Walmart, Hy-Vee, and Sam’s Club• Communicate with vendors in an effort to achieve compliance for Retailer programs• Assist Relationship Manager & internal teams in start-up procedures & implementation of onboarding clients• Test and document new database tools and programs• Create and monitor assignments for Development, Studio, and Support Teams• Track progress of tasks assigned to teams to ensure deadlines are met• Work with Customer Support team to guarantee customer satisfaction • Resolve issues quickly as they arise with clients, vendors, and internal teams• Join National Client Services Managers on manufacturer calls to assist in Retailer processing training• Create Retailer Billing process and submit monthly billing to Accounting Department• Create and analyze status reports based off strict turn times and compliance needs• Improve processes by analyzing daily functions and reviewing concerns from co-workers• Communicate Retailer initiatives to impacted in-house and external teams

Peoria, Illinois, Us

Duties:• Managed a portfolio of over 30 Client Accounts • Maintained and managed manufacturer assets within internal database• Served as liaison between clients and internal teams• Collaborated with interdepartmental teams to ensure completion of client requests and projects• Reviewed client contractual agreements to ensure sales were accurately accounted for and billed• Performed as the Subject Matter Expert in Sam’s Club processing for fellow co-workers• Provided classroom setting training for new and existing Client Service Managers

Peoria, Illinois, Us

Duties:• Input packaging data into MultiAd's database for Retailer accounts• Categorized and identified product attributes for enhanced website search capabilities• Focused on Sam‘s Club data entry, with emphasis on marketing content creation to comply with client requirements

Monmouth, Il, Us

Monmouth College is a private, selective, residential college, offering majors in the natural sciences, social sciences, arts and humanities, as well as outstanding academic advising, small, seminar-style classes, varied internship and study abroad opportunities, and summer research experiences to thoughtful, intellectually engaged and ambitious students from across the United States and around the world.