• Creation of purchase orders and releases• Knowledge of service contracts, blanket purchase orders and general purchase orders• Negotiate and purchase goods as required for various departments within RR Donnelley’s service offerings• Validate product being received to ensure accuracy• Source and price customized products across multiple suppliers on a daily basis• Expedite vendor orders for Just In Time delivery• Provide end to end tracking on purchase orders for all submissions• Managing and monitoring inventory levels through Citrix Purchasing Inventory tool • Vendor reconciliation on return of defective product• Participating in daily production meetings for ongoing operational and upcoming requirements as well as providing recommendations for customer orders• Continually reviewing cost efficiencies for high volume product lines• Maintaining reports in support of quarterly Management review• Provide volume reporting for external clients• Maintain supporting documents for annual audit reviews• Maintain vendor quality reporting• Monitoring, tracking, expediting and resolving material deliveries to meet rigid deadlines• Work with Accounts Payable for invoice reconciliation and the creation of new vendors• Liaise with staff from other departments to resolve problems• Maintaining and building good business relations with assigned vendors• Source unique products through the internet, and other avenues

• Initiated the purchase of goods and services, tracked and followed up on orders through delivery for Canada Network Services within the SAP and Ariba/Smartbuy ordering tool to meet client’s needs• Managed post procurement services with the vendors as a follow up to ensure expected services were being delivered to meet client’s requirements• Working relationship with clients to understand their business needs and proposed solutions for current business objectives • Negotiated delivery of circuit installs with vendors to meet the client’s requests• Obtained quotes and submitted orders for Network Hardware through the Cisco online ordering tool, as well as configuring the devices and ensured the appropriate discounts were applied• Obtained quotations from preferred and alternative suppliers and ensured maximized competitive pricing was engaged for any cost savings• Proactively monitored and resolved potential material misses and tracked, expedited and micro-managed critical procurement orders• Established process methodology to manage infrastructure/software modifications to client’s demands• Ensured applicable vendor discounts were applied to contract agreements• Reconciled invoice discrepancies against purchase orders• Ensured invoices were processed in a timely manner to avoid any penalty related costs• Investigated and escalated on any problems, issues or requests for customers• Maintained, documented and tracked all orders/quotes received• Obtained requested quotes from vendors and ensured they were back in a timely manner• Processed and expedited orders vendors for ETA’s• Organized and facilitated weekly vendor meetings to follow up on outstanding issues• Maintained circuit inventory within the M&D tool for any changes, new installs and disconnects• Consolidated invoicing for electronic submission where possible• Notified client account contacts of maintenance renewal dates in a timely manner

• Reviewed and adjusted P&L ‘s on prelim day• Tracked actual to targets• Created management reports• Investigated and explained monthly variances • Determined methods to perform statistical and financial analysis of financial results, trends and variances• Recognized and solved complex business problems through expertise for business decisions by analyzing capital appropriation requirements• Prepared reports on findings and make recommendations to financial management• Updated SIFT with financial outlooks• Predetermined present and future financial performance• Gathered, analyzed, prepared and summarized recommendations for future requirements and operating forecasts• Worked on problems of diverse scope where analysis of data was required• Strong understanding of EDS Service offerings and delivery capabilities• Understanding of the technology required to deliver EDS Service offerings

• Acted as the single point of contact for the support of clients with voicemail systems• General administration of the voicemail sites, including moves, adds and changes• Resolved daily problems which occurred with voicemail and centrex users• Maintained voicemail documentation will all current system information as well as mailboxes• Checked system alarms, disk space, port utilization and ran short form reports for on a weekly basis• Reported repairs on voicemail sites to appropriate vendors• Inputted all activity on the voicemail system into a TSO dataset for billing purposes on a monthly basis• Transferred CDR files for billing• Trained telephone coordinators at customer locations on the voicemail system