Nancy Stolte Email & Phone Number

West Des Moines, Iowa

Des Moines, Iowa

Utilized project office methodologies to manage projects that delivered strategic initiatives to meet business objectives. Represented the Medical Product Department in the implementation of critical regulatory compliance projects. Served as business owner for the health content, functionality, and vendor tools on the website utilized by medical insurance customers.

Des Moines, Iowa

Led a team of business analysts and supervised the development of project deliverables and process changes for high priority, strategic projects. Collaborated with department leaders and project teams to identify business requirements. Ensured resources were properly allocated and project timings were met. Established best practices after CitiMortgage purchased Principal Residential Mortgage, Inc. to integrate staff and business processes

Des Moines, Iowa

Business Analyst for the Customer Service Marketing Department; acted as department liaison with multiple areas, including technology, compliance, and acquisitions. Identified, defined, and prioritized system enhancements. Established procedures to ensure compliance with investor requirements and government regulations. Oversaw the transfer of servicing during the purchase or sale of mortgage loans.

Des Moines, Iowa

Led a staff of 55 Customer Service Associates responsible for 500,000 mortgage loans. Handled all aspects of performance management for the contact center. Resolved customer issues directed to company executives and regulatory agencies; complied with regulations and company policies while maintaining positive customer relationships.