Nancy Swayne Email & Phone Number

Santa Clara, Ca

Detail-oriented finance professional able to work equally successfully as a sole contributor and a team player. In-depth analysis skills due to a wide background in IT and Finance provide the ability to analyze and track rebates for customers, ensuring accuracy in payments. Superior communications skills enabling close partnerships with contract compliance analysts and Customer Sales Executives. Collaboration with Corporate Finance departments to provide monthly reporting for audit data… Show more Detail-oriented finance professional able to work equally successfully as a sole contributor and a team player. In-depth analysis skills due to a wide background in IT and Finance provide the ability to analyze and track rebates for customers, ensuring accuracy in payments. Superior communications skills enabling close partnerships with contract compliance analysts and Customer Sales Executives. Collaboration with Corporate Finance departments to provide monthly reporting for audit data, enabling usage of problem resolution skills. Show less

San Mateo, Ca

•Performed QA of Mobile Phone Messaging Application, including test case design and execution, defect tracking and followup, and regression testing.•Solved customer issues via phone, SalesForce and Outlook•Acted as liaison to report IT problems to engineering (using Bugzilla)

•Contract engineering position writing middleware for legacy .Net/IDMS database applications•Wrote table procedures using SQL to connect legacy programs and .Net •Performed unit testing, comprehensive documentation, and QA including test case design and execution and systems integration testing

•Responsible for handset application testing from the customer perspective, coordinating closely with the core QA organization•Customer advocate, solving problems directly for customers•Liaison to report product defects to engineering (using Mantis/Bugzilla), •Maintained SalesForce database for tracking of customer cases and solutions

•Performed all phases of running a small business from advertising and marketing through sales and client services•Prepared and maintained accounting and tax records, including preparing and filing Federal and sales tax returns•Performed sales analysis and customer tracking

•Created and maintained test data using VISA’s proprietary CORE (Customer Online Repository) utility•Used SQL (with Spufi and QMF) to facilitate data selection for test cases•Wrote and ran mainframe programming language tools to back up critical datasets

•Designed, coded, tested, deployed and maintained a hardware accounting system•Included updating of user flows, and design and coding of new user interface to deliver on updated system requirements

•Maintained the order entry, shipping, and billing systems for medical supplies distributor, encompassing design, coding, unit testing, and deployment•Responsible for all QA and testing on system-level changes

•Designed and implemented entire order system for medical supplies distributor •Designed and coded a substantial user interface experience, including database analysis, end-to-end quality focus involving test case design and execution•Designed and wrote order entry automation and reporting system•Close involvement with both users and DBAs to analyze requirements

•Designed and coded major enhancements and maintenance to the Drug Experience Reporting system used for clinical trials using database tools and programs •Worked with DBA to determine and implement necessary changes•Designed and delivered reports of clinical trials for user experience with drug interactions

•Key engineering member of the design team for major order fulfillment project: components included order entry, shipping and invoicing •Coded, generated, installed, and maintained inventory and shipping program modules, including directing on-site installation •Provided training and support to end-users

•Designed and developed prototype for global customer database, then successfully deployed into production as the final product •Analyzed telephone billing systems and created a reporting system resulting in significant cost savings•Created and maintained user security procedures

B.S., Accounting

Activities and Societies: Beta Alpha Psi, Delta Sigma Pi

Bs In Accounting, Accounting