Nancy Szabo Email and Phone Number

Business analyst and project manager. Developed operational and administrative procedures for IT support staff. Monitored quality assurance testing. Partnered with global teams to develop corporate standard Implementation Guidelines, XML usage and standards, and e-commerce Strategy and Process.* “Go-To” person for electronic application integration, data mapping and business rules for customers, transportation and warehouse management.* Managed analysis, mapping and electronic integration of customer business messages using GXS Application Integrator (AI), Sterling WMS, Next Jet OOS. Transactions: orders, order acknowledgement, shipment confirmation, shipment status, receiving advice and stock inventory.* Led application software support projects analyzing business requirements, constructing use cases, defining software requirements, building test plans and validating QA and user acceptance tests using Mercury Quality Center.* Developed trouble ticket tracking process and reporting statistics resulting in application improvements and reduced ticket volume* Developed Implementation Guides for standard electronic message formats that included business rules using Foresight’s EDISIM which were adopted as FedEx’s global template.