Service Desk
CurrentApplication Support Project: COTEMAR Planning FinanceCOTEMAR Business IntelligenceMesser Financial PlanningService Desk:Volkswagen: Ergebnisbericht, Labor and Overhead Financial Tool.Rassini: Financial Planning, Consolidation• Changes and releases.• Continuous improvement with service request. • Prosses testing.• Data updating.• Changes and releases.• SLA compliance.• Major incidents and manage escalated issues.• Follow up customer-satisfaction issues and user-feedback responses.