Nancy Mai Email & Phone Number

Los Angeles, Ca, Us

Burbank, Ca, Us

• Managed team accountable for billing, contract/payment term set ups, dispute resolution, SOX and local statutory audit requests, cash applications, and quarter close responsibilities, including journal entry preparation, accounts receivable and deferred revenue flux analysis for balance sheet reporting, intercompany reconciliation, and eliminations. • Reviewed and approved account reconciliations across 18 legal entities for over 200 accounts. • Oversaw calculation of quarterly bad debt reserve according to CECL (Current Expected Credit Loss) guidelines.

• Managed end-to-end AR functions for Domestic Home Entertainment and Global TV Distribution business, focusing on overseeing BPO operations, driving process improvements, and enhancing automation.• Ensured billings aligned with contract set ups and payment terms in system.• Identified, developed, and led the implementation of process improvements to enhance efficiency.• Prepared monthly A/R aging reports for EMEA, APAC, and Americas Regions and presented to executive management.• Served as subject matter expert to business units regarding A/R policies and procedures, Global Cash Application, International Withholding Tax, and Royalty statement processing questions and issues.

• Oversaw all aspects of Trade Spend Management including deal submission, chargeback management, credit memo processing and cash application.• Collaborated with Sales and Marketing teams on Advertising, Placement, and Rebates deals to validate trade promotion terms and ensure timely submission of deal terms in CRM (Customer Relationship Management) system.• Led the trade spend chargeback resolution process by collaborating closely with internal teams and customers to resolve discrepancies.• Developed process to interface point-of-sale (POS) reporting from Business Warehouse system and automate POS Rebate claim submission validation for mass retailers in CRM system.• Launched pre-validation processes of mass retailer rebate deal terms to minimize disallows and reduce overall aging balances.

• Managed relationships with outsource vendors responsible for accounts receivable functions, ensuring adherence to service level agreements (SLAs).• Oversaw the daily operations of outsource team, ensuring timely and accurate processing of customer payments and credit memos, collections, and chargeback dispute resolution.• Monitored vendor performance through key performance indicators (KPIs) and ensured compliance with internal and SOX controls by conducting audits of outsourced processes.• Led bi-weekly AR reviews with vendor to improve collection efforts, discuss customer payment issues, and resolve customer disputes or billing issues.

• Managed the daily cash application process, overseeing the accurate and timely posting of customer payments, including checks, ACH and wire transfers.• Implemented EDI processing for mass retail customers and coordinated mapping of chargeback codes for customer deductions, ensuring the accurate integration of payment data into JD Edwards.• Assisted in development of macros and auto write-off programs within JD Edwards to automate data entry for applications, reducing processing time and improving accuracy.