Nancy Taylor Christie Email and Phone Number

National Healthcare Consultant for multiple specialties in Operations and Revenue Cycle Management

Accountable for overall strategic planning and growth, budget, physician support, administrative leadership to operations of practice management in the areas of primary care, dentistry, and multiple specialty physician practices, in addition to support services in facilities, finance, physician compensation and quality. Reporting structure to Vice President of Operations: Directors 7, Managers and Supervisors 63, Team Members 1053, Physicians 400, Residents 197, APCs 120, Fellows 16.• Led and managed largest region in AMG with gross revenues of over $500 million.• Improved Care Coordination resulting in over 80% of employed physician specialty “goal” stayed within the Central Chicagoland PSA; began partnership with hospitals and medical group to continually improve care coordination for patient access in ambulatory and acute care.• Aligned and organized alongside the Oncology service line leader the implementation and integration of the 340B program in revenue cycle.• Improved and exceeded patient engagement results from survey responses by implementing action planning with support team to make significant changes in patient access, medication refills and utilization of the patient electronic portal that improved quicker outcomes and provider communication.• Consolidated multiple sites with a cost savings estimated at one million; in addition to eliminating “out of network” leakage.• Strategically aligned director team in service line specialties within each hospital service area enhancing hospital partnership for Cardiology, OB, Neurosciences, Oncology, Primary Care and Surgical specialties. Designed and aligned directors and team by location, specialty to enhance operations and optimize efficiency which ultimately improved revenue.

Responsible for developing and initiating integration department for AMG system-wide program to integrate and on-board physician practices into the medical group via mergers and acquisitions. Conducted and participated in due diligence and financial analysis of physician practices to achieve increased market growth. Provided operational oversight for physician integration and financial stability to AMG while promoting excellent patient care and team member engagement. Enhanced practice integration and management awareness across multiple departments throughout the organization. • Created and launched acquisition/integration critical path cycle timeline – an effective tool for the system and private practices joining the group.• Trained AMG directors and managers as to integration process in addition to writing practice manager manual for new managers joining AMG.