Nancy Testa-Meyer Email & Phone Number

Worldwide

-As a Navy Chief Petty Officer, mentors, and trains over 20 local Sailors and over 20 continental Sailors to meet Navy Active and Reserve readiness requirements including aspects of Quality of Life.-During 2-week and 4-week annual trainings overseas, collaborates with contracted teams to provide communication interoperability with global partners.-Provides I.T. technical expertise to junior cyber and intelligence analysts.-Maintained the integrity of secure communications and secure spaces through training and routine inspections.

Greater St. Louis Area

-Continuously collaborated with teams which had different roles and responsibilities in the support of managers, analysts, support staff, and technicians.-During team transitions, continuously worked on-site, training over 10 new hires in the nuanced procedures to work with other technical workgroups in the set-up of workstations and troubleshooting hardware components, printers, cables, network connectivity issues, and daily Request and Incident ticket workflow changes.-With limited Active Directory administrative privileges, located and moved network computers to correct OUs for group policies to continue desktop support during team transitions.-Facilitated on behalf of customers who had specific hardware and software needs that needed to be integrated with existing systems, providing continuity for support of other teams.

Rock Island, Illinois

-Responsible for leading and managing more than 21 Unit members to meet demands of operational and administrative requirements.-Managed all Unit training and order execution, and in that time created more than 200 requirements for personnel to fulfill their US Navy Reserve Annual Training requirements.-Personally advocated for $300,000 of funding for more than 54 order requirements, resulting in 500 days of active duty support to U.S. Pacific Command (USPACOM) and the U.S. Navy.-Led monthly operations meetings, seeking input from all unit members.-Modified the Unit’s SharePoint site as needed to be a vital information-sharing tool and ensured 100% compliance on all Personally Identifiable Information (PII) Spot Checks.

Military District Washington, D.C.

-J6 Non-Commissioned Officer In-Charge (NCOIC) for 6 months while the Information Systems Technician (IT) Chief was forward-deployed.-Managed two contractors and one military Information Systems Technician in support of all Information Technology (IT) systems for a 24-hour, 85-person Joint Operations Center and 172-person Joint Task Force; analyzed and developed continuity J6 Standard Operating Procedures (SOP), which encompasses all strategic and operational roles and responsibilities within the J6.-Personally briefed 90 newly affiliated members on J6 capabilities and provided Information Security training for members deploying overseas.-Coordinated and monitored over 300 classified Video Tele-Conference (VTC) events providing members with the critical ability to coordinate National level operations and disseminate intelligence throughout the Central Command (CENTCOM) Area of Responsibility (AOR).-Deployed to Bahrain for 34 days, during this mobilization, to fulfill a critical manning gap for the forward-deployed IT team, which would not have successfully accomplished their mission without IT support.-Awarded Joint Service Commendation Medal for outstanding performance during this period.

Rock Island, Illinois

-Managed all Unit training and order execution, and in that time created more than 200 requirements for personnel to fulfill their US Navy Reserve Annual Training requirements.-Led monthly operations meetings, seeking input from all unit members.-Created a vital report on the USPACOM Disaster Response Framework for the Humanitarian-Assistance/Disaster-Response (HA/DR) Projects Team.-Performed SharePoint 2013 on-the-job training; and built SharePoint sub-sites and set layouts for knowledge management, utilized in future exercises.-Responsible for positive identification of network workstations within the headquarters building; to facilitate the tech upgrade project with inventory of over 250 classified computers.-During 4 exercises, spent an accumulated 320 hours as part of tech support team for USPACOM Flag Officers, including real-world and exercise tech issues, meticulously updating the watch log of significant events, and maintaining physical and communication security.-In Manila, Philippines, coordinated 60+ PowerPoint presentations for Corporate Board and guest speakers, uploading to SharePoint and demonstrated diplomacy with foreign dignitaries. Received Flag Letter of Commendation from Navy Admiral for outstanding performance during this period.-In Kathmandu, Nepal, acted as administrative liaison between USPACOM and Multi-national participants, managed all opening and formal ceremony logistics and arrangements for more than 300 Host Nation and Foreign Dignitaries from 23 countries. Administratively responsible for tracking training-module attendance and uploading training presentations onto SharePoint for all members.-Qualified as Unit SharePoint Manager and dedicated 32 hours to the creation of Excel template and file folders for the Unit’s SharePoint site set-up.-Qualified as Unit Career Counselor and provided monthly career development guidance to 15+ enlisted unit members.

Davenport, Iowa Area

-Supported Small Tier I IT support team for 1500 customers at 2 mid-market corporations via call center.-Resolved more than 900 computer/phone/admin request tickets per project, per month.-Took the initiative to update over 20 articles per year in team’s database, a collection of procedures on how to work certain escalation issues.-Communicated with customers on daily phone calls to resolve computer and Blackberry issues.-Reviewed trouble ticket queue and updated/escalated/closed trouble tickets.-Maintained a record of detailed information of steps taken so that Deskside Support knew what was tested prior to ticket escalation.-Maintained daily communications and updates with Team Leader either in-person or remotely.-Frequently supported users with issues in MS Office: Outlook/OWA, Word, Excel, PowerPoint.-Supported systems operating on either MS Windows XP or Vista.-Utilized Active Directory at least weekly to unlock user accounts and reset passwords.

Norfolk, Virginia Area

-Deployed as a dedicated administrator, provided 45 hours of corrective maintenance and administration as one of the select few responsible for the Ships Signal Exploitation Space classified network and Theater Battle Management Core System.-Skillful technician, assisted running cables and connecting expansion boxes for over 30 additional drops for 26 Marine Expeditionary Unit members embarked in support of Command Fifth Fleet deployment.-Motivated, was a key player during the installation of 50 new network drops and 3,000 feet of CAT 5 cable on two distinct networks in preparation for the Marine Expeditionary Unit (MEU) embarkation.

Ft. Meade, Maryland

-Personally resolved 170+ helpdesk trouble tickets by troubleshooting software and hardware problems in support of three distinct Local Area Networks (LANs) servicing over 1500 users.-Provided 40 hours of quality training to 8 technicians on messaging responsibilities and troubleshooting techniques, increasing both their troubleshooting skills and general technical knowledge, which greatly enhanced Help Desk operations within the Information Management Office.-Active and dedicated member of the Command Assessment Team who promoted the program with junior personnel.

Business - Information Technology Management

Information Technology

International Business

International Business