Nancy Testa-Meyer Email & Phone Number

Worldwide

-As a Navy Chief Petty Officer, mentors, and trains over 20 local Sailors and over 20 continental Sailors to meet Navy Active and Reserve readiness requirements including aspects of Quality of Life.-During 2-week and 4-week annual trainings overseas, collaborates with contracted teams to provide communication interoperability with global partners.-Provides.

Greater St. Louis Area

-Continuously collaborated with teams which had different roles and responsibilities in the support of managers, analysts, support staff, and technicians.-During team transitions, continuously worked on-site, training over 10 new hires in the nuanced procedures to work with other technical workgroups in the set-up of workstations and troubleshooting.

Rock Island, Illinois

-Responsible for leading and managing more than 21 Unit members to meet demands of operational and administrative requirements.-Managed all Unit training and order execution, and in that time created more than 200 requirements for personnel to fulfill their US Navy Reserve Annual Training requirements.-Personally advocated for $300,000 of funding for more.

Military District Washington, D.C.

-J6 Non-Commissioned Officer In-Charge (NCOIC) for 6 months while the Information Systems Technician (IT) Chief was forward-deployed.-Managed two contractors and one military Information Systems Technician in support of all Information Technology (IT) systems for a 24-hour, 85-person Joint Operations Center and 172-person Joint Task Force; analyzed and.

Rock Island, Illinois

-Managed all Unit training and order execution, and in that time created more than 200 requirements for personnel to fulfill their US Navy Reserve Annual Training requirements.-Led monthly operations meetings, seeking input from all unit members.-Created a vital report on the USPACOM Disaster Response Framework for the.

Davenport, Iowa Area

-Supported Small Tier I IT support team for 1500 customers at 2 mid-market corporations via call center.-Resolved more than 900 computer/phone/admin request tickets per project, per month.-Took the initiative to update over 20 articles per year in team’s database, a collection of procedures on how to work certain escalation issues.-Communicated with.

Norfolk, Virginia Area

-Deployed as a dedicated administrator, provided 45 hours of corrective maintenance and administration as one of the select few responsible for the Ships Signal Exploitation Space classified network and Theater Battle Management Core System.-Skillful technician, assisted running cables and connecting expansion boxes for over 30 additional drops for 26.

Ft. Meade, Maryland

-Personally resolved 170+ helpdesk trouble tickets by troubleshooting software and hardware problems in support of three distinct Local Area Networks (LANs) servicing over 1500 users.-Provided 40 hours of quality training to 8 technicians on messaging responsibilities and troubleshooting techniques, increasing both their troubleshooting skills and general.

Business - Information Technology Management

Information Technology

International Business

International Business