Nancy Thomas Email & Phone Number

New Delhi Area, India

Driven sales professional with six years of successful sales experience. Consistently earned top ranks in sales performance by understanding my clients core needs and building relationship that provides value.● Set sales target and define strategy to achieve these targets and to follow the set strategy punctually.● Creating an environment oriented to open communication, creative thinking, cohesive team effort and workplace & trust.● Lead creativity, risk-taking, and continuous improvements in workflow● Coordinating meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task.● Implementing new Process Guidelines. ● Implementation of Quality Standards in the current Process Flow.● Updating and publishing process manual/guidelines for the process. ● Preparing Fortnight reports on the performance of the current staff and facilitating the Review Mechanism for the complete Process.

• Qualifying sales leads based on eligibility criteria and follow-ups with eligible prospects• Accurately maintaining leads status and follow-up remarks in the Lead Management System• Achieving target-based delivery on prospect conversions● Set sales target and define strategy to achieve these targets and to follow the set strategy punctually.● Lead creativity, risk-taking, and continuous improvements in workflow

Gurgaon, India

Managing a team of Talent Acquisition Advisors , Training the team on sales pitch and ensuring follow-up monitoring on their counselling, Performing quality audits on team’s allocated leads in the Lead Management System• Helping team members obtain closure on prospects• Ensuring individual and collective performance on team targets for prospect conversions and student admission• Qualifying sales leads based on eligibility criteria and follow-ups with eligible prospects• Counselling prospective students through on-line chats and tele-calling• Managing prospect walk-ins• Coordinating all prospect enrolment formalities with 'Student Affairs' and Finance Departments• Accurately maintaining leads status and follow-up remarks in the Lead Management System• Achieving target-based delivery on prospect conversions and student admission

Noida Area, India

● Part of the Quality team maintaining Quality Audits and handling Client Interaction.● Assisting the system integrators through joint customer calls, presentations etc. to the key clients.● Responsible for Training and Coaching agents and to make them aware of the Quality Legends defined by the Client.● Documenting MIS Reports and updating the management on the same.● Communicate effectively with individuals to ensure high quality and timely expedition of customer requests.● Implementation of Quality Standards as per Client’s Requirements.● Updating and publishing process manual/guidelines for the process.● Setting and driving the Up-sell targets for the team.● Conducting Pre-shift huddle to make the team members aware of the new alerts and changes.● Monitoring calls on daily basis and providing feedback to the agents to make them aware of the strengths and opportunities observed on the call.● Raising Performance Improvement Plans as and when required to improve the team member’s performance.● Ensuring SLA’s are achieved and client expectations are met (or exceeded). ● Building services relationships with clients. ● Assuring quality and profitable services are performed to the agreed SLA.