Nancy Thompson Email & Phone Number

New York, Ny, Us

Morristown

PD records management, Database input/report generation/quality control, Customer service, Officer staff support.

Data entry into PaperFlow image system, Quality control procedures, report generation

Created, established and managed multi-state/multi-union labor stone construction company $5-6M annually. Company liaison to Union business agents & Representatives, Benefit officials, Accountant, Insurance Agents/Auditors, Lawyer, Workers Compensation injuries, Banking & various loan needs, Real estate leases, Job bidding work rates, Job contract evaluations, Union/non-union payroll processes and procedures.Supervision and training of office staff.Management of accounts payable.

Project managed PDS National Deployment efforts across NE & MA Regions, M&Ps, Timeline schedules, Regional resources, Life cycle management and computer hardware & capital inventory/reassignment processes.Accountable for monthly review of all district expenses and conducted adjustments of 2M.Initiated closure of old purchase orders totaling 1.3MPartnered with CFO, SMD, AP, Purchasing, AT&T Labs, Internal Contracting organization, Resource Link, other Business Units and internal Central Operations in resolving discrepancies cross organizations.

Supervision & Direction of technical support teams of 6-8 desktop support associates, supporting Business Units of 180-240 clients covering six locations including Executive and VP level management.Managed multiple network splits, set-ups, & consolidations; reallocation of personnel and hardware assets from multiple sites to one; Building Operations; Construction Projects; Office Space Allocations; Furniture and Telecom purchases; Security Management and Info Protection Procedures.Designed and Managed implementation of Standard Network Platform Environment/desktop configurations and M&Ps; Hardware Inventory & Trouble Ticket Database improving asset management/ quality tracking/customer care; Electronic Approval Process; Intranet website providing improved communication across organization and easier access to corporate systems and information. Organized onsite training sessions based on need of support team.Created, Presented, and Managed budgets $600K-$1M, furniture $125K.; various information sharing solutions over the LAN for cross-teams/organizations; Network Steering Committee meetings providing information sharing, upgrade/migration analysis & planning; secretarial support information forums providing improved communications, work load balancing and redundancy.Prepared and Communicated ongoing network awareness information of various network topics and demonstrated website design and functions to large audiences.Negotiated and Represented organization during support contract bidding process, keeping support expenses in-check and competitive with internal costs.Supported migration initiatives with CITS and Lucent during corporate network split implementation while maintaining high level of internal client satisfaction.

Supervised and Coached two managers responsible for bill/voucher tracking and space/telecom processesManaged all administration and personnel needs and issues including salary & merit review processes, directorate meeting planning, staffing processes, Corp HR programs, Security Mgmt. and Info Protection ProceduresAnalyzed, Developed and Administered improvement solutions for EIS resultsFacilitated and coordinated the "New Opportunity Review Council" meetings and created presentation agendas

Managed and Coordinated Job Evaluation processes and requirements; payroll conversion to new program.Designed and Delivered Human Resource processes and procedures for newly formed organization.Administered and Coordinated all aspects of ext/int staffing processes, employment offer communication packages, supported salary administration efforts; large volumes of external project support contracts.Conducted new hire orientations and coordinated executive levels.Trained new managers in comparable roles as organization expanded.

Secretarial assignments, supporting large, demanding, multi-cultural, fast-paced District and Division teams.

Certificated, Paralegal Studies, 3.89

Criminal Justice Associate Degree, Ongoing

Activities and Societies: CCM Certification in Project Management CCM Certification in Human Resources CCM Certification in Medical Coding.