Run benefits reports used for monthly benefit auditing & reconciliation.• Perform audits to insure correct processing of files from the carriers and to insure proper administration of the plans to maintain eligibility rules.• Run system processes weekly and correct any system errors that may occur. • Manage state reporting / compliance requirements annually/quarterly as needed. • Administer, distribute, and maintain enrollment information for medical, dental,vision, long/short… Show more Run benefits reports used for monthly benefit auditing & reconciliation.• Perform audits to insure correct processing of files from the carriers and to insure proper administration of the plans to maintain eligibility rules.• Run system processes weekly and correct any system errors that may occur. • Manage state reporting / compliance requirements annually/quarterly as needed. • Administer, distribute, and maintain enrollment information for medical, dental,vision, long/short term disability, FSA, HSA and supplemental life insurance.• Maintains vendor contact to investigate discrepancies and provide information in non-routine situations.• Coordinates the planning/delivery of company wellness initiatives: health risk assessments, wellness fairs and health screenings.• Assists employees with problem claims and/or appeals.• Conduct New Hire orientation.• Process yearly re-enrollment for health and welfare plans.• Assist with special projects as needed. Show less

Responsible for offline escalated and general inquires with Service Providers such as Metlife regarding LTD, STD and FMLA and ALLSUP for early Medicare eligibility.Assist in training and development of procedures for daily operations to new associates and temporary employees.Research, process and resolve complicated issues/escalated calls and transactions related to plan provisions, including new enrollments, terminations and qualified status changes.Interact with the client, plan… Show more Responsible for offline escalated and general inquires with Service Providers such as Metlife regarding LTD, STD and FMLA and ALLSUP for early Medicare eligibility.Assist in training and development of procedures for daily operations to new associates and temporary employees.Research, process and resolve complicated issues/escalated calls and transactions related to plan provisions, including new enrollments, terminations and qualified status changes.Interact with the client, plan participants and service providers. Responsible for assisting team members with questions/issues requiring plan provision clarification and/or client interaction and audit of manual kits and/or correspondence.Maintain Power of Attorney processing such as approvals and/or denials. Interacts with Citigroup Corporate Legal Department. Show less

Responsible for offline case assignment in Work Manager, Weekly Case Report and Escalated Issues with Client which includes weekly call with the client for outstanding issues.Assist in training and development of procedures for daily operations to new associates and temporary employees.Research and resolve complicated issues/escalated calls and transactions related to plan provisions including Appeals.Interact with the client, plan participants and service providers. Generate… Show more Responsible for offline case assignment in Work Manager, Weekly Case Report and Escalated Issues with Client which includes weekly call with the client for outstanding issues.Assist in training and development of procedures for daily operations to new associates and temporary employees.Research and resolve complicated issues/escalated calls and transactions related to plan provisions including Appeals.Interact with the client, plan participants and service providers. Generate retirement kits/estimates and counsel all Executive/VIP employees.Responsible for assisting team members with questions/issues requiring plan provision clarification and/or client interaction and audit of special manual calculations. Show less

Provided counsel to participants regarding pension retirement. Exclusively handed all Executives/VIP's.Responsible for setting up pension payroll payments.Researched and resolved complicated issues/escalated calls and transactions related to plan provisions for client which includes completion of weekly escalation logs. Interacted with the client, plan participants and service providers.

Served as a key team member in the implementation of the TRW Health & Welfare account.Assisted in training and development of procedures for daily operations and H&W Annual Enrollment.Researched and resolved complicated issues/escalated calls and transactions related to plan provisions which includes completion of weekly escalation logs. . Interacted with the client, plan participants and service providers.Responsible for handling all issues with Executives and… Show more Served as a key team member in the implementation of the TRW Health & Welfare account.Assisted in training and development of procedures for daily operations and H&W Annual Enrollment.Researched and resolved complicated issues/escalated calls and transactions related to plan provisions which includes completion of weekly escalation logs. . Interacted with the client, plan participants and service providers.Responsible for handling all issues with Executives and Expatriate employees along with Client Escalated issues.Promoted to Benefit Specialist after six months. Show less

Accurately examined, interpreted and entered medical claims data into the claims processing system.Researched and effectively made decisions to properly adjudicate claims and inquiries within contract benefit and claims processing guidelines.Effectively interfaced with external and internal contacts (employees, doctors, nurses and medical review personnel).

Resolved complex issues for employees of Westinghouse Co. and Bristol Myers Squibb Co.Assisted employees with health and welfare, pension and payroll benefits.Responsible for reconciling monthly Term/Severance, Life Insurance and LTC reports.Trained Annual Enrollment Representatives in above duties.Completed weekly quality monitoring and testing.Developed and maintained methods and procedures.

Employee Stock Ownership Plan (ESOP)Assisted participants with Employee Stock Ownership Plan account.Acted as Payroll Coordinator, maintained attendance records and payroll documentation, coordinated department travel as well as conference planning.Responsible for organizing 1992 Employee Services Symposium.Calculated/prepared replacement Employee Stock Ownership Plan (ESOP) tax form letters, checks and/or statements.

AT&T Dividend Reinvestment and Stock Purchase Plan (DRISPP)Assisted shareowners with inquiries regarding the sale of stockProcessed adjustments, lost security research, abandoned property investigation, Power of Attorney and Estate document verification.Answered correspondence and contacted shareowners regarding questions/problems with their stock.