Nancy Trottier

Nancy Trottier Email and Phone Number

Customer Success Account Manager at Microsoft @ Microsoft
redmond, washington, united states
Nancy Trottier's Location
Canada, Canada
About Nancy Trottier

As part of the Account Team Leadership, I run my business to unlock challenges & blockers and solve customer problems. I do this by leading projects, service leads and support & expert resources. I am passionate about my customer's success, celebrate wins and realize long-term value. The success is measured by the return on investment (ROI) I show to my customers and how they realize their real business and technological value with Microsoft.Specialties: ☑ Cloud SaaS☑ Cloud PaaS☑ Cloud IaaS☑ Contact Center☑ Unified Communication☑ Work Force Optimization☑ Business Process Automation☑ Call Center Applications☑ Speech Recognition / Self Service☑ Blended Contact Center / Call Center☑ CRM Integration☑ Professional Service / Scoping☑ Telephony Architecture, Voip, SIP☑ Interactive Intelligence Customer Interaction Center☑ Consultative Selling / Sales☑ Social Media☑ Customer Service / Relationship / ExperienceSummary of Key Strengths:. Experience managing large complex application sales. Excellent relationship manager. Strong Team member

Nancy Trottier's Current Company Details
Microsoft

Microsoft

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Customer Success Account Manager at Microsoft
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Nancy Trottier Work Experience Details
  • Microsoft
    Customer Success Account Manager
    Microsoft Mar 2021 - Present
    Montreal, Quebec, Canada
    Helping customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
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  • Ibm/Connex
    Telephony Analyst
    Ibm/Connex May 2019 - Mar 2021
    Montreal, Canada Area
    Telephony migration for up to 155 000 uc users.
  • Consultant Convergence Telecom
    Consultant, Owner
    Consultant Convergence Telecom Aug 2001 - Mar 2021
    Telecommuniations (PBX, Voicemail, network, contact center, IVR) Avaya red, Avaya blue)Entrepreneur having accumulated over 20 years of experience, from contact center implementation, project management to business development. My role is about a solution to the core issues of customer portfolio development, retention and expansion. Customer Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into a… Show more Telecommuniations (PBX, Voicemail, network, contact center, IVR) Avaya red, Avaya blue)Entrepreneur having accumulated over 20 years of experience, from contact center implementation, project management to business development. My role is about a solution to the core issues of customer portfolio development, retention and expansion. Customer Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into a new profession to meet the needs of recurring revenue model companies.How can I help you ? Show less
  • Cn
    Telephony Project Consultant At Cn
    Cn Dec 2017 - Jan 2019
    Montreal, Quebec, Canada
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  • Connex Telecommunication Corporation
    Customer Satisfaction Manager, Technical Support
    Connex Telecommunication Corporation Oct 2014 - Jul 2017
    Montreal, Canada Area
    Providing my clients with expertise, experience, and consulting is what set's my approach to communication application solution. I'm a professional that can help your business achieve strategic initiatives that align all of your communications with the overall vision of your company.
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  • Interactive Intelligence
    Contact Center Consultant
    Interactive Intelligence Nov 2012 - Sep 2014
    Contact Center Consultant. Improving overall customer's satisfaction
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  • Unity Telecom
    Senior Account Manager
    Unity Telecom Oct 2009 - Nov 2012
    Conduct full-line selling (IPT, LAN Infrastructure, Contact Centres, Messaging).
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  • Igeacare Systems Inc.
    Channel Manager, Eastern Canada
    Igeacare Systems Inc. Apr 2008 - Sep 2008
  • Avaya
    Telecom Software Specialist, Call Center Expertise
    Avaya Sep 1990 - Sep 2001
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  • At&T
    Telecommunication Software Specialist
    At&T Oct 1988 - Sep 1990
    View

Nancy Trottier Education Details

Frequently Asked Questions about Nancy Trottier

What company does Nancy Trottier work for?

Nancy Trottier works for Microsoft

What is Nancy Trottier's role at the current company?

Nancy Trottier's current role is Customer Success Account Manager at Microsoft.

What schools did Nancy Trottier attend?

Nancy Trottier attended Université Laval, Pmi Montreal.

Who are Nancy Trottier's colleagues?

Nancy Trottier's colleagues are Laura Bigelow, Dan Armistead, Naira Marielle Sousa, Nora Leon, Terry Lanfear, Ramesh Gunisetty, Samad Javadi.

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