Customer Success Account Manager
CurrentHelping customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
Mar 2021 - Present
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Nancy Trottier Email & Phone Number
Customer Success Account Manager
at
Microsoft
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Account Manager
Location
Canada
Company size
Who is Nancy Trottier? Overview
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Quick answer
Nancy Trottier is listed as Customer Success Account Manager at Microsoft, a with 189892 employees, based in Canada. AeroLeads shows a matched LinkedIn profile for Nancy Trottier.
Nancy Trottier previously worked as Telephony analyst at Ibm/Connex and Consultant, owner at Consultant Convergence Telecom. Nancy Trottier holds Marketing from Université Laval.
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Microsoft
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Profile bio
About Nancy Trottier
As part of the Account Team Leadership, I run my business to unlock challenges & blockers and solve customer problems. I do this by leading projects, service leads and support & expert resources. I am passionate about my customer's success, celebrate wins and realize long-term value. The success is measured by the return on investment (ROI) I show to my customers and how they realize their real business and technological value with Microsoft.Specialties: ☑ Cloud SaaS☑ Cloud PaaS☑ Cloud IaaS☑ Contact Center☑ Unified Communication☑ Work Force Optimization☑ Business Process Automation☑ Call Center Applications☑ Speech Recognition / Self Service☑ Blended Contact Center / Call Center☑ CRM Integration☑ Professional Service / Scoping☑ Telephony Architecture, Voip, SIP☑ Interactive Intelligence Customer Interaction Center☑ Consultative Selling / Sales☑ Social Media☑ Customer Service / Relationship / ExperienceSummary of Key Strengths:. Experience managing large complex application sales. Excellent relationship manager. Strong Team member
Current workplace
Nancy Trottier's current company
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Microsoft
10 roles
Nancy Trottier work experience
A career timeline built from the work history available for this profile.
Telephony Analyst
Ibm/Connex
Telephony migration for up to 155 000 uc users.
May 2019 - Mar 2021
Consultant, Owner
Consultant Convergence Telecom
Telecommuniations (PBX, Voicemail, network, contact center, IVR) Avaya red, Avaya blue)Entrepreneur having accumulated over 20 years of experience, from contact center implementation, project management to business development. My role is about a solution to the core issues of customer portfolio development, retention and expansion. Customer Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into a… Show more Telecommuniations (PBX, Voicemail, network, contact center, IVR) Avaya red, Avaya blue)Entrepreneur having accumulated over 20 years of experience, from contact center implementation, project management to business development. My role is about a solution to the core issues of customer portfolio development, retention and expansion. Customer Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into a new profession to meet the needs of recurring revenue model companies.How can I help you ? Show less
Aug 2001 - Mar 2021
Telephony Project Consultant At Cn
Dec 2017 - Jan 2019
Customer Satisfaction Manager, Technical Support
Providing my clients with expertise, experience, and consulting is what set's my approach to communication application solution. I'm a professional that can help your business achieve strategic initiatives that align all of your communications with the overall vision of your company.
Oct 2014 - Jul 2017
Contact Center Consultant
Contact Center Consultant. Improving overall customer's satisfaction
Nov 2012 - Sep 2014
Senior Account Manager
Conduct full-line selling (IPT, LAN Infrastructure, Contact Centres, Messaging).
Oct 2009 - Nov 2012
Channel Manager, Eastern Canada
Igeacare Systems Inc.
Apr 2008 - Sep 2008
Telecom Software Specialist, Call Center Expertise
Sep 1990 - Sep 2001
Telecommunication Software Specialist
Oct 1988 - Sep 1990
Team & coworkers
Colleagues at Microsoft
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MP
Meagan Pittman
Colleague at MicrosoftUberlândia, Minas Gerais, Brazil
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BH
Brett Harris
Colleague at MicrosoftRedmond, Washington, United States
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AP
Ali Pouryousef
Colleague at MicrosoftTehran, Tehran Province, Iran, Islamic Republic Of
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RF
Rob Franco
Colleague at MicrosoftSeattle, Washington, United States
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MF
Mr Fahmidur
Colleague at MicrosoftSingapore
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KB
Klaus Bernd
Colleague at MicrosoftBerlin Metropolitan Area, Germany
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KM
Kevin Motari
Colleague at MicrosoftNairobi County, Kenya
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PM
Pervin Meherremov
Colleague at MicrosoftBaku, Baku Ekonomic Zone, Azerbaijan
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AC
Adrian Crockett, Cfa
Colleague at MicrosoftRedmond, Washington, United States
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JM
Jim Milton
Colleague at MicrosoftPort Arthur, Texas, United States
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Meagan Pittman
Colleague at MicrosoftUberlândia, Minas Gerais, Brazil
View →
BH
Brett Harris
Colleague at MicrosoftRedmond, Washington, United States
View →
AP
Ali Pouryousef
Colleague at MicrosoftTehran, Tehran Province, Iran, Islamic Republic Of
View →
RF
Rob Franco
Colleague at MicrosoftSeattle, Washington, United States
View →
MF
Mr Fahmidur
Colleague at MicrosoftSingapore
View →
KB
Klaus Bernd
Colleague at MicrosoftBerlin Metropolitan Area, Germany
View →
KM
Kevin Motari
Colleague at MicrosoftNairobi County, Kenya
View →
PM
Pervin Meherremov
Colleague at MicrosoftBaku, Baku Ekonomic Zone, Azerbaijan
View →
AC
Adrian Crockett, Cfa
Colleague at MicrosoftRedmond, Washington, United States
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JM
Jim Milton
Colleague at MicrosoftPort Arthur, Texas, United States
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2 education records
Nancy Trottier education
Marketing
Pmp, Project Management
Pmi Montreal
FAQ
Frequently asked questions about Nancy Trottier
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What company does Nancy Trottier work for?
Nancy Trottier works for Microsoft.
What is Nancy Trottier's role at Microsoft?
Nancy Trottier is listed as Customer Success Account Manager at Microsoft.
Where is Nancy Trottier based?
Nancy Trottier is based in Canada while working with Microsoft.
What companies has Nancy Trottier worked for?
Nancy Trottier has worked for Microsoft, Ibm/Connex, Consultant Convergence Telecom, Cn, and Connex Telecommunication Corporation.
Who are Nancy Trottier's colleagues at Microsoft?
Nancy Trottier's colleagues at Microsoft include Meagan Pittman, Brett Harris, Ali Pouryousef, Rob Franco, and Mr Fahmidur.
How can I contact Nancy Trottier?
You can use AeroLeads to view verified contact signals for Nancy Trottier at Microsoft, including work email, phone, and LinkedIn data when available.
What schools did Nancy Trottier attend?
Nancy Trottier holds Marketing from Université Laval.
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