Nancy Troy Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Responsible for planning and ensuring an adequate stock is available. Overseeing 5,000 SKUs across 3 Ranges: hardware, hygiene & cleaning products.Monitoring purchase orders daily and organizing a suitable replacement if certain stock is unavailable.Monitoring cost prices.Analysis of margins within ranges. Auditing commodity codes ensuring these are accurate.Overseeing customs declarations ensuring the correct duty is declared.Organizing returns to UK suppliers ensuring all export declarations are correct.

Dublin, County Dublin, Ireland

My responsibilities included preparing orders and purchasing goods. I had to comply with procurement and contracts management policies, procedures, strategies, and systems to ensure the timeliness, quality and cost effectiveness of goods and services purchased. Other responsibilities included ensuring that stock levels are kept at appropriate levels. I had to coordinate with the inventory team and the goods in team as required. I had to assess quality of stock received and escalate any discrepancies to suppliers and management.

County Dublin, Ireland

I provided administrative support for the sales representatives on the road. I handled customer queries both on the phone and on our live chat that is linked to our website I communicated our food shortages daily to our customers, I let customers know what they are short in their delivery/order and when they will receive the products I ensured sales targets are achieved on a weekly basis I managed a call list, I contacted customers everyday that are on the list, to ensure they get their order placed and that they are satisfied.

Thurles

10 years’ experience as a devoted customer service manager with extensive experience in one of Ireland’s biggest food chain restaurants. Consistently achieved customer service satisfaction rankings, improvement on daily running and turnaround of underperforming operations. Managed several staff including management of rosters and identifying underperformers. My basic duties included the followingTraining staff on the introduction of new promotions and products Organising stock and ensuring stock was ordered to meet demand Ensuring high standards of quality were delivered on a day to day basis Ensuring targets and profits were achieved on a weekly basis Ensuring incident reports were filled out when required for the health and safety management of staff. Identifying employees who were underperforming and ensuring additional training was given if required Fast paced environment – enabled me to think quickly on my feet and multitask between the management of staff and running of the restaurant

Level 8- Bachelor Of Business Honours Degree, Global Supply Chain Management (Scm), 2.1

Gaining valuable knowledge and skills in key subject areas, which are relevant to managing global logistics and supply chain networks.

Level 7, Global Trade Compliance, 2.1

Level 6 Certificate, Customs Clearance Procedures, Merit

Level 6, Purchasing & Procurement, Merit