Proactively building and maintaining a positive relationship with clientsduring their build Keeping each client’s file up to date and ready for each stage of the build Understanding and interpreting HIA Contracts  Managing customer queries by working with estimators, drafting andcolour specialists Ensuring all customer communications are documented and actioned ina timely manner Facilitating raised Variations in conjunction with appropriate internaldepartments Delivering all activities for site starts in line with set forecasts

Facilitating the customer journey throughout all steps from deposit tosettlement Delivering all activities for site starts in line with forecasted dates Ensuring client files are documented correctly and ready for thenext stage of the build cycle Interpreting and reading building plans, working closely with drafting Facilitating all variations in partnership with appropriate internaldepartments, ensuring customer outcomes are achieved Preparing clients to attend relevant signing appointments within thetimeframes as per the procedure of purchase Ensuring all reporting and work flow documentation is provided tomanagement on a weekly basis Providing administrative support to the New Home Care Supervisors,and overseeing maintenance on builds during the warranty period.

 Responsible for all phases of hard and soft lease files Reviewing and monitoring leases prior to execution and throughout the lease term Monitoring critical lease duties.

Providing exceptional client services, including meeting and greeting clients and attending to their requests Performing administrative support to sales team such as proof reading and approval of advertising print marketing Assisting Property Managers with preparation of leases, bonds and notices to vacate Managing reception responsibilities and office maintenance Databases management for the sales and leasing team Attending to all data entry Event management including internal and team building events.