Nancy Uehran Email & Phone Number

Urbandale, Ia, Us

Plan & book domestic and international travel itineraries. Including flights, accommodations, transportation, and activities.Provide expert travel advice and customize packages to clients.Leverage extensive destination knowledge to recommend optimal options based on client preferences and budget.Prove exceptional customer service by promptly addressing client inquiries and resolving travel issues.Work with multiple vendors & software to book travel itineraries.Work remotely from home.

Supervised eighteen executives who provided services to major United States and Canada home centers. Executives worked as a team to ensure multiple people could answer any question, help organize a project, or provide a service needed by a buyer from an account.Planned corporate and sales travel, including deciding the destination, making airline reservations, booking hotel accommodations, and organizing team activities.Planned a National Sales Meeting every 18 months at various locations around the United States for 120-140 people.Collaborated closely with multiple departments to complete projects for accounts.Provided timely customer service resolution for all escalated issues from national accounts.Gathered and modeled sales data to uncover trends and adjust strategies to capitalize on the latest information.Oversaw new product rollouts and program changes. I created a task list for all items that must be completed across multiple departments.Led the development of comprehensive training materials for sales reps on managing national accounts using SharePoint effectively.Met with sales and design departments to determine project road maps, create unique products to drive profitability, and champion the brand.Participated in trade shows and conventions representing the company's products and services to prospective clients.Coached representatives in teamwork, problem-solving, conflict resolution, empowerment, communication, and dealing with various personalities.Designed seating arrangements, procedure manuals, and a training program to implement teamwork by cross-training representatives on all accounts managed with the team.

Established and created a centralized Customer Service Department, with customer service locations from various offices around the United States.Supervised nineteen employees who provided customer service to 130,000 insured members.Implemented a resource manual stating all benefits that Customer Service Reps. answered. This improved the accuracy of the answers and call efficiencies.Implemented SYMON to inform the representatives of the volume of calls that needed to be answered and how long they had been on hold.Developed reporting to communicate how the department was doing.Won a Louis Harris Survey award in 1993 for a threefold increase in customer satisfaction.

Created positions from scratch by establishing job descriptions, office procedures, and position expectations.Organized a team to improve coverage and communication.Learned interview techniques and what questions to ask to determine specific personality traits and work habits that fit within our team.Recognized for the Service is Golden Award for my contribution in establishing a corporate office procedure, building a dedicated team, and overall procedure manuals.Created correspondence and multiple newsletters to improve communication.

Associate Of Arts, Marketing & Sales

Associate Of Arts, Computer Software & Media Applications

High School Diploma, General Studies

Associate Of Arts, Secretarial Of Stenography