I am a seasoned professional with 20+ years of business operations and customer success experience in the telecommunications sector. Recognized for demonstrating a natural aptitude for contract management, as well as for strategic planning and client support. As such, I have consistently exceeded performance goals, and I am adept at achieving maximum operational impacts with minimal resource expenditure. Professional focal points include business development, deal architecture, proposal development, customer retention, negotiations, lifecycle support, team leadership, client relations, and critical thinking. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as best practices, process optimization, project management, and resource management to support efficiency and maximum returns. Currently, I am the Senior Manager of Customer Success Management with Tata Communications. Under my leadership, I track, evaluate, and ensure delivery of the $25M annual goal for America’s region as well as generate precise forecasts and provide regular revenue and data analysis reports. I also define individualized customer data by reviewing revenue results and documenting substantial estimation changes. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s operations support structure is driving the business forward and aiming towards the highest levels of customer satisfaction.Colleagues describe me as a progressive, driven, down-to-earth, business and managerial expert who can be relied on to offer superior support across all aspects of the business. I build positive, impactful relationships that are valued by clients, co-workers, and members of executive teams.