Nancy Vitello Email & Phone Number

Denver, CO, US

Responsible for the overall strategy and objectives for the Member Success team, focused on driving engagement, seamless member onboarding, and positive member experiences across all member segments. Thought leader striving for excellence with internal, products, processes and people. Help lead the design and implementation of strategies that drive member.

Demonstrates and inspires innovation and the embracing of change in the organization, specifically while helping to architect the people organization structures for the Pass Care team. Partners with internal Marketing and Legal teams to to realize the vision and execution of the member journey. Exhibits emotional intelligence with internal teammates, by.

Denver, Colorado, United States

Developed departmental strategy in alignment with organizational vision and goals to ensure the retention of Pass subscribers. Responsible for execution of departmental initiatives. Lead and directed the work of the Pass Care team's business function and people management which included recruiting, leading, and developing leaders to improve account.

Focused on managing the club’s Pass Only membership base and all team members devoted to the management of new and existing Pass subscribers. Lead the multi-department efforts for exceptional service delivery with all departments. Specifically partners with field operations and sales teams for the purpose of achieving company goals and objectives around.

Greater Denver Area

Created and facilitated on-boarding training and continuing education to the Member Care employees through a variety of learning methods including utilization of LMS, in person training and workshops. Provided support by analyzing people and operational practices to offer more efficient solutions to current work practices including: a continuing education.

Denver, Colorado

Developed Inspirato brand recognition in the northern California territory by cultivating relationships with current members to understand membership retention rates and to receive feedback about the club. Helped prospective members and guests determine if Inspirato is an ideal fit for their lifestyle and show them how membership inspires lasting memories.

Greater Denver Area

RH / Denver, CO | November 2015 – July 2018Led a cross-functional team of 65 employees focused on strategy and execution of gallery and company initiatives. Drove, lead and developed a high performing team and a growing, multi-million-dollar design business resulting in YoY sales revenue increases and top 7 revenue contribution. Led recruiting, hiring and.

Greater Denver Area

Planned, organized, directed, and controlled the activities of the company through the performance of all department functions of Operations, Finance, Supply Chain, Procurement, Sales, Human Resources and Administration. Reviewed and approved adequate plans for the control of planned outputs, budget spending, labor efficiency, supply chain effectiveness.

Greater Denver Area

• Responsible for the people and businesses of the Northwest and Colorado District locations including, four specialty retail stores, 3 outlet stores and 5 partner shops.
• Achieved positive comp results in all full-price locations through hiring and development of top talent, consistent client outreach strategies and high quality merchandising. District, full-price retail comps +8%.
• Lead the team in providing superior client service through education, coaching and consistent feedback resulting in 4% increase in loyalty business.
• Utilized inventory management training, education and follow up to ensure all brand and product segments were maintained at appropriate and accurate stock levels resulting in -0.5% inventory results which was top 3 in.
• Promoted a positive team environment built on trust, integrity and exceptional performance standards resulting in a 5% increase in retention rate.

Greater Los Angeles Area

• Led operations support for all 400 stores in the U.S. and Canada. Directed development, testing, documentation, and training of all new store IT systems, including Point of Sale, Inventory Management, Email, Intranet.
• Highly involved in development and launch of corporate Intranet (Retail Maxlink), including training that decreased Retail Operations mail pack shipping to stores from $56K to $28K per month.
• Contributed to saving $700K by assisting in development and all aspects of implementation of new Point of Sale and CRM system (Torex) within 5 months versus projected 1-year launch plan.
• Involved in all aspects of development and launch of SAP store inventory system.
• Lead the writing, execution and dissemination of Policies & Procedures and the Management Training Program to all field personnel

Denver, Colorado, United States

Denver, Colorado, United States

Denver, Colorado, United States

Certified Trainer, Service Culture

Uplifting Service Leaders (USLs) drive passion for service improvement from the ground up by educating colleagues and inspiring every.

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Member of Women's NCAA Division I Volleyball Team