Nancy Warima Email & Phone Number

Kenya

Nairobi, Kenya

• Proactively build and onboard new clients to establish real needs, understand their requirements, and interest them in the bank's products• Cross-sell client proposition to individual customers, companies, and affluent segments• Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to new and existing customers• Organize client events and prepare marketing materials• Engage Branch Banking Managers and Client Relationship Managers to organize events and increase overall KPI for assigned branch.• sales and growth of salaried(Consumer) products: Check off loans, Salary loans, Salary accounts, Deposits and Salary Advances.• Growth of both non-funded and funded Consumer income lines.• Onboarding of new quality schemes through Memorandum of Understanding(MOUs).• Effectively build and maintain supportive relationship with existing Consumer Banking customers/employers (Parastatals, Universities, County Governments, Ministries, Schools, Tea factories, Supermarkets, Water Companies, Hospitals, Churches, Private entities etc.) for maximum business penetration and collection of loan remittances.• Formulating marketing strategies towards targeting consumer customers; through formulated opportunity roadmaps and pipeline management of sales cycles.• Identification and adoption of relevant propositions and follow through to implementation.• Reviewing of products and aligning them to market changes and customer needs in accordance to policies and regulations.• Maintaining quality loan book portfolio(PAR) across all consumer lending lines and cost management

Gateway Mall In Syokimau And Kitengela Branch

• Business growth and development as per KPIs on BSC• Assess local market conditions identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch• Develop and implement branch strategy and sales plans to ensure achievement of branch targets• Communicate effectively with other branches and senior managers by sharing information on effective practices competitive intelligence, business opportunities and needs• Address customer and employee satisfaction issues promptly and promote a world class customer service culture• Cooperate fully with the credit Department in extending and enforcing credit policy• Credit Risk monitoring and control of credit portfolio. • Ensure the safekeeping of Branch assets including structures, equipment, inventory and cash.• Review all branch reports and ensure action is taken for any exceptions identified• In collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch. • Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring and coaching. • Participate actively in community business and industry organizations to build a network of contracts that improve the presence and reputation of the branch and bank in the local area• Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals.

Mombasa Road Branch

• In charge of growth and quality of branch loan portfolio. • Ensure that branch credit staff meets their KPIs.• Foster teamwork, ensure motivation and discipline among credit staff• Ensure that the branch is optimally staffed• Monitor the lending process at the branch• Liaison person between the branch and head office credit• Responsible for all credit reports such as PAR analysis Portfolio distribution reports, monthly credit reports, regulatory returns to head office and any other information required by head office on credit activities• Escalate systems challenge to head office and give directions to the branch.• Co-ordinate perfection process from branch through head office and legal Department.• Ensure staffs are well trained on bank products and processes• Mobilize deposits so as to match the loan book size• Ensuring that there is no income leakage so as to maximize on branch profits.• Maintain and run with the client relationships so as to get more referrals and more business from them.Achievements • Managed to set up sectorial lending• Managed to grow the loan book from Kshs:267M to the current Kshs:2.3B• Managed to achieve compliance rating of 90% for credit department.• Have achieved over 80% staff productivity.• Managed to achieve the set trade finance income target for the period.

Kenya

• Ensure that branch credit staff meets their Key Performance Indicators• Foster teamwork, ensure motivation and discipline among credit staff• Participate and Chair the branch credit committee.• Monitor the lending process at the branch level .• Liaison person between the branch and head office credit • Co-ordinate recovery of all loans in arrears and written-off loans at the branch • Coordinate provisions and interest suspension for the branch • Responsible for all credit reports such as Portfolio At Risk analysis Portfolio distribution reports ,monthly credit reports ,regulatory returns to head office • Escalate systems challenges to head office and give directions to the branch. • Champion Customer Service at credit departments • Ensure staffs are well trained on bank products and processes.• Enforce compliance to all credit policies and procedures at the branch• Review Portfolio at Risk reports for branch and each credit officer for any trends in portfolio quality and take the corrective action. • Review any external event that pose risk exposure to the portfolio in industry ,sector or region so that changes can be made in lending practices to address these risks if need be.• Review concentration of credit by industry /sector above risk policy threshold s or above authorized lending limit Achievements • Managed to set up the credit department from scratch.• Grew the loan book from scratch to Kshs: 580m.• Managed to maintain Portfolio at Risk (PAR) below 2%.• Managed to successfully train and mentor new credit staff and one got a promotion

Kenya

Growth of Microcredit book as well as maintaining a high quality loan portfolio