Nancy Wood Email and Phone Number

2022-23 President (Volunteer) of the Westside Council of Chambers of Commerce, which includes 11 Chambers and 5 Corporate Partners.

CONSULTING ENGAGEMENTS from businesses/organizations/associations needing improvement in Strategic Direction; Business Development; Marketing Programs (including sponsor or membership recruitment & retention); Project Management; Operations and Customer Service processes & procedures; Human Resources programs & team development.

• Strategic planning and day to day leadership of a $6M invitation-only membership organization of over 4,000 high level trusted advisors in more than 200 groups throughout California and Boston. • Responsible for Operations, Member/Customer Service, Recruitment/Retention, Events, Marketing, Website, Finance, IT, Legal, Human Resources, Recruiting and Training.• Ambassador of the brand with a highly regarded track record of building the organization from a start-up to the preeminent networking organization for senior level advisors in California.• Expanded a quality membership base from 600 to 4,300 members. • Fostered member engagement, participation and value, increasing retention to 85%.• Hired, trained, and led a team that grew from 3 to 30, and instilled a cohesive, client-driven culture, high performance and service standards, with strong cross-regional and cross-functional communication and collaboration.• Directed the organizational structure and operating system, automated and streamlined operations and enhanced productivity while maintaining a personal touch to deliver exceptional customer service, and determined optimal delivery of services by geographic region, and stage of growth of each market. • Enhanced member experience by creating new member onboarding, support, and retention activities.• Launched new marketing strategy, print collateral, website, and creative programs and benefits, including 45 affinity groups (such as M&A, non-profit, innovation, health care).• Significant networking in the community to build brand awareness, develop strategic partnerships, and identify and recruit volunteer leaders.• Developed training, succession planning resources, and programs for over 200 leaders, including an annual leadership training conference.• Management of more than 600 business development training and special events (with sponsorships) each year.• Transitioned the organization from a mutual benefit non-profit to an S corp.