Nancy Yan Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Conducted legal research in statutes, regulations, and case law for family law issues on various databases and services such as Westlaw, Quicklaw, Justice Laws, e-Laws, and CanLII
• Drafted legal documents and court forms from legal research and information gathered in client meetings
• Collected relevant information from clients in virtual and in-person client meetings
• Attended and participated in case management court and observed case conferences, mediations, and a trial

Toronto, Canada Area

• Responded to inquiries from clients about technical issues via email and video calls
• Collaborated with a small team to organize, launch, and promote an educational course for clients
• Participated in a cross-departmental effort to track and resolve client or software issues
• Created and maintained knowledge base documentation for external and internal use

Kitchener, Canada Area

• Provided logistical support for international delegation visits
• Compiled country and institution briefings and reports ahead of visiting delegations
• Maintained delegation records and inventory lists
• Collaborated with campus departments to assist in creating agendas for delegation visits

Waterloo, ON

• Maintained the physical and electronic client filing system
• Inputted various data points into the OnBase immigration database
• Reviewed various federal and provincial legislation
• Created and updated a trademark catalogue on SharePoint
• Reviewed and filled out location releases for film crews

Toronto, Canada Area

• Resolved and de-escalated customer issues via email and phone
• Updated and organized multiple Google Drive spreadsheets and documents
• Kept track of inventory and managed shipping and returns

Toronto, Canada Area

Juris Doctor, Cum Laude

Bachelor Of Arts - Ba, Honours Legal Studies & Honours Arts And Business

Activities and Societies: Intramural Volleyball, Charity Knitting Circle, Volunteer Note-Taker