Nancy Zinji Email & Phone Number

Excellent experience in leadership positions in fast-paced front desk offices at leading hotel . From scheduling work shifts and overseeing administrative operations to managing budgets and ensuring top-notch guest service, I excel at performing comprehensive management tasks to drive efficiency and productivity. Furthermore, I am highly skilled in prioritizing tasks, developing effective communication and organizational procedures, and supervising front desk personnel while maintaining compliance with all guidelines and standards.Highlights of my experience include…• Overseeing administrative support functions—including meeting coordination, financial reconciliation, scheduling, and issue resolution—while handling all guest concerns in a courteous and professional manner.• Recruiting, hiring, training, developing, coaching, and supervising front office / desk team members to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures.• Communicating regularly and effectively with cross-functional departments such as Guest Services, Concierge, Bellman, and Shuttle Service.• Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems.

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  Beirut Arab University

  Business Administration And Management, General