Nancy A Toussaint Email & Phone Number

Century City, Ca

I got a promotion in September and now I primarily work directly with our guests.

Book Crystal Cruises for top producing agents, maintain and update records, answer general questions, first responder for problem shooting. Mentor new reservation agents.

I wrote, edited, and proofread all promotional materials including brochures, newsletters, press releases, flyers, and web site verbiage. I represented the company at trade shows. I am excellent in service and sales by phone and in person. I escorted groups overseas on river cruises. I served on the advertising and marketting team.

I assisted clients in all stages of their travel arrangements. I wrote trip reports for the internet. I wrote promotional articles for the newsletter. I designed a group department from inception to promotion to departure. The creation of groups resulted in the company making a profit that year instead of a loss. I escorted groups to China, Vietnam, Cambodia, and Russia.

Bachelor Of Science, English And Speech & Theater

graduated Summa Cum Laude

Associate Of Arts (A.A.), English/Language Arts Teacher Education