Nancy Ann Harris Email & Phone Number

Texas, United States

* Manage implementation of projects as the single point of contact for customers, third-party providers, and agents.* Plan, organize, and manage customer implementations to meet scope, timing, and budget expectations.* Resolve issues and solve problems throughout the project life cycle.* Track and improve project methods, processes, and deliverables.* Interface with customers and engineers to complete technical requirements.* Respond to test and turn-up technical issues and aid in resolution.* Responsible for facilitating the planning, implementation, and communication of changes to all systems and services.* Experience using change management principles and practices on major IT projects* Proven experience in developing and executing comprehensive change management strategies, with a demonstrated ability to effectively collaborate with diverse stakeholders across multiple levels

Austin, Tx

* Primary single point of contact for multi-million dollar large-scale deployments with unique requirements in the Telcom industry.* Train, onboard, and develop newly hired Project Managers to ramp up quickly and meet their assigned tasks. * Plan, organize, and manage customer implementations to meet scope, timing, and budget expectations.* Led comprehensive change management initiatives, including project planning, risk assessment, dependency tracking, and issue resolution.* Track and improve project methods, processes, and deliverables.* Manage scope definition, stakeholder expectations, project plans, milestones, project financials, and subcontractor relationships.* Complete quality assurance on all project I assigned and work that was completed.

Pembroke Pines Florida

* Trained, coached, and mentored a team of 15 to achieve monthly sales targets, ensuring adherence to company policies.* Managed merchandising, inventory control, and cash accuracy, while addressing customer concerns and providing performance improvement suggestions.* Oversaw store opening and closing procedures, utilizing strong motivational skills to drive employee success.

Work Remote In Fort Smith Ar

* Trained and mentored 22 retail representatives, 2 store managers, and 2 assistant managers to identify and secure small to mid-market business accounts buy introducing business-driven services and products.* Analyzed customer needs and customized telecommunications products, resulting in a $36M annual revenue increase.* Successfully closed a deal with AT&T Answer Fort Smith, providing a comprehensive telecom solution for a 300-seat call center expansion.* Identified, prospected, grew, and maintained small to mid-market business accounts.* Sold complex telephony, data, and wireless services while analyzing customer needs.* Built relationships and grew accounts through exceptional customer care.* Worked on e-rate, government bids, and RFPs to place bids on services.

Remote Worker In Fort Smith, Ar.

* Identified, prospected, and maintained small to mid-market business, corporate, and public sector accounts.* Analyzed customer needs and customized wireless/voice/data products and services.* Created sales presentations and worked as a professional consultant to recommend wireless solutions.Key Win – with Sprint Tankersley Foods- Largest food distributor in the state of Arkansas. December 2009 added 102 new wireless lines of service in January 2010. An additional 32 individual lines of service in February 2010 currently signing an agreement to have custom towers built on sight for improvements for customer service Monthly revenue $5202.00 and signed a 5 year agreement.

Remote Work, Temple, Tx.

* Managed 350 high-dollar enterprise strategic accounts, ensuring on-time project completion with cross-functional teams.* Collaborated closely with cross-functional teams to meet Service Level Agreements and policy requirements.* Conducted quality assurance checks post-project completion to ensure adherence to provided requirements.* Supported Wireless Field Support group in managing high-value enterprise strategic accounts.* Organized and managed projects, ensuring goals were achieved and projects were completed on time.