Nancy Lucas Email and Phone Number

School of Professional Studies: Leadership & Human Capital Management• Panelist on Master Practitioner series of Strategic Business Leadership program • Academic Community of Practice Leader advising on curricula for all non-credit certificate programs in Human Capital Management Department• Perform peer observations of faculty to ensure instructional design standards and course materials are of highest standards• Teach courses such as Foundations of Coaching, Coaching Theory and Skill, Emotionally Intelligent Leadership, Instructional Design, Measurement and Evaluation, and Foundations of Training

Responsible for the leadership development curriculum globally for over 1,000 members. Work with experts, academics, and industry leaders to develop tangible skills for female leaders across such industries as financial services, venture capital, private equity, technology, media, law, startup, etc.

• Led and collaborated with learning leads across all business units, advising on functional learning curricula• Implemented a re-designed management program across the organization leveraging technology for self-registration• Designed Executive Development program for top 50 senior leaders at Gartner• Led design, development and deployment of Senior Leadership Development program for over 400 leaders in 2017• Established initiative on “Creating a Coaching Culture” at Gartner including virtual learning, interactive materials and integrated content into all existing management and leadership programs• Drove learning technologies strategy and approach, delivering content to associates globally• Partnered with global talent development colleagues and functional learning leads, driving consistent execution of learning initiatives for all associates• Collaborated and drove solutions on talent development in relation to performance, culture, inclusion and engagement, and values rollout across organization

• Created learning strategy for organization based on 70/20/10 learning model• Drove the development of sustainable and continuous learning experiences that enables technical skills to be enhanced at all levels• Decreased $5mil learning budget by 20% through the design and use of innovative learning tools• Established a global Sales Curriculum uniquely designed to support the learning at a local level where continuous support is needed for reinforcement of skill development• Consult with senior executives to align programs and curriculum with business strategies of growth, profitability and excellence• Designed and implemented “conversational excellence” program across organization to empower 65,000 employees to have higher-level conversations to generate innovation and collaboration and to increase their quality of each conversation.• Implemented the full rollout of a decision making tool (RACI) throughout the organization including facilitator training sessions, material development and broad scale support • Run forums for Business Training Community of Practice across AIG to provide best practices, access to industry experts, and opportunity for knowledge exchange• Responsible for Learning Management System and all administration of learning onto the platform (Cornerstone)• Use innovative learning methods and technology delivery for training to all employees• Produced virtual learning program with output to produce $1mil revenue generating business cases for Consumer business• Built out and manage a team of twenty learning professionals which include instructional designers, graphics artists, learning advisors, elearning developers, learning administration for the LMS, training analysts, and project managers• Member of HR Senior Leadership Team as well as Talent Management Leadership team

• Responsible for learning and development initiatives for global Fund Services business group, including Private Equity, Mutual and Hedge Fund Accounting, Derivatives, and Transfer Agency operations staff• Support Worldwide Securities Services Technology team globally• Provide performance consultancy with the business’ senior management to define training strategy mapped against business objectives• Organizational development programs implemented in line with business change approach• Create certification, assessment, measurement and evaluation to provide business impact as identified from business metrics• Manage staff of trainers in regional offices globally as well as matrix managed teams • Develop curriculum to include a blended solution, traditional classroom, elearning and virtual training sessions for client• Perform needs analysis for client to determine recommended learning approach• Designed and support web site for marketing of IT training offerings• Instrumental in migration efforts to a single operating model requiring application training of staff in both local and offshore locations• Member of Global Extended Training Leadership Team• Develop business analyst rotation program, product academies, workshops, and various training initiatives for client• Deliver classroom Management Effectiveness courses to Americas business client base• Establish new hire induction orientation for incoming staff

As part of the Foreign Exchange and Money Market trading team, the position was to train staff on all trading floor systems. The job included the implementation of workstations and trading software on all business users’ desks. This multi-faceted project included the coordination of various departments within the organization such as technology, systems security, networks, hardware, and business – and was an important aspect of the role. The position required strong multi-tasking and organizational skills.Another project included working with the Money Market sales staff to perform a needs analysis, and then design, create, and implement a customer tracking and information system on Lotus Notes. A networked database provided sales staff instant reporting and retrieval information on each customer visit.

Manager of Technical Assistance Group – Global Markets DivisionResponsible for training, support, and implementation of cross-system products for the user and technical communities on a global basis. Standard training documentation was created for each system, namely email, report retrieval, customer and client database. Managed staff of two trainers and several consultants.Manager of Trader Mail – Global Markets DivisionManager for international trader email system. Installation of system required in London, New York, Hong Kong, as well as several European offices. Responsible for implementation, training and support globally as well as to manage the process of enhancements and changes to the system. Staff of 2 programmers.