• Coordinating and taking lead to help Financial Advisor to help client to meet their financial goals,schedules, and milestones• Successfully satisfying and coordinating all administrative needs for business banking• Contributing to team success by improving team productivity and proactively uncovering businessopportunities• Preparing close-out documents, coordinating with multiple departments to ensure thatmilestones to be achieve in timely manner• Investigating and taking lead on unresolved issues to be resolved• Taking care of all legal compliances and paperwork meets the required criteria• Hands on experience with ECRM (Electronic customer relationship management)• Performing audits, making sure all the procedures and checklist are being followed throughoutall process• Help business to improve customer satisfaction and growth opportunities• Booking appointments and maintaining schedules to meet business needs

· Scotiabank: Top Branch Performer· Successfully completing day to day banking (cash, cheque, debit/credit, KYC, draft)· Proactively satisfying customer needs and maintaining relations· Handling cash accurately and efficiently· Educating customer with mobile and online banking· Positively approaching customer’s questions and queries· Contributing to branch targets and positively approaching to sales opportunity· Helping customer to schedule their appointments with financial advisors to satisfy their needs· Helping new colleagues to be familiar with branch and banking standards as needs· Taking lead in absence of Customer Experience Lead· Helping branch lead to provide training to new members of team

· Direct interacting with customers and building relations, helping them with their queries and provide information as required· Assisting cashier as needed· Accurately and efficiently scanning items for check out into fast pace, cash and cheques handling - many times on list of Top Cashiers · Organizing and space managing to pack items without damaging and squeezing into cart· Re-stocking unsold items on shelves, condensing aisles, taking stuffs back to their home position· Helping system to move everything smoothly (run for items, helping colleagues and customer, being a team player, managing customer flows on register)· Maintaining cleanliness and hygiene of general area and register · To achieve organizational program goals promoting and suggesting types of membership and Mastercard to customer· Inventory counting experience· Highly efficient and accurate on self-checkout counters· 500+ hours of experience as cashier

· Interact with customer and management in friendly, enthusiastic and outgoing manner· Built relationship with customers and provide product information to increase sales· Assessing customer for their needs· Educate customer about product options to exceed their experience· Represented the store as an ambassador in a positive and professional manner· Generate brand awareness and positive product impression to increase sales· Served multiple customers simultaneously in a stressful environment· Prepare and demonstrate food and non-food product

· Accurately completed cash register transactions· Contacted existing and new customers to discover their needs· Reached out customer to explain how certain products could be useful to them· Greeted customers and offered them assistance where possible· Database entry for routine banking records· Daily routine banking tasks as payments, fixed deposits, loans and DEMAT· Customer application procedures for ASBA (Application Supported by Blocked Amount)· Customer record documentations-KYC (Know Your Customer)

· Accepted and processed customer payment in cash and cheques, checking for validity· Acknowledged customer issues and resolved their problems quickly and efficiently· Effectively communicated with other employees and upper management to ensure complete care ofcustomers· Evaluated the customer’s needs and provided service options to meet their requirements· Remotely problem solving on phone and internet· Train customer DOC based MCS (Accounting) software

· Optimised client’s experiences by promoting a safe environment· Confirmed complete discretion and strict confidentiality of client record and transactions using state of the art electronic data security and support system· Increased clients to achieve monthly targets· Contributed in daily banking· Assessing customer their needs· Customer record documentation (KYC-Know Your Customer)