Working as an Project Manager for Virginia Department of Transportation in their IT Division.

Managing client projects on behalf of Verizon. Over the course of employment have served on three programs, one for a large utility company, one in the arena/entertainment industry, and one for a major airline. Additionally, I have managed several other types of projects to include SBCaaS, WebEx calling, and projects performing field trails.

Managed implementations of leading edge technologies for very large enterprise customers.

Project Management Professional (PMP) since 2009. 15+ years experience in global, complex solutions.

Managed and led a team of project managers across the US, supporting the Worldwide Premier customer segment. Conducted project reviews to proactively monitor issues and document project progress. Interviewed, hired, and trained Project Managers to support ongoing operations and new projects. Assisted with proposal development in response to RFPs, including deliverables, schedules, and project management pricing and services. Held bi-weekly team meetings as a forum to exchange ideas and improve overall team performance, and to communicate company goals and policies. Delivered executive level reports regarding active projects and customer issues. Provided team development to ensure all team members are knowledgeable and aware of the latest products and solutions, and constantly developing and honing their career skills.

Managed and led all phases and processes of diverse technical projects, including building SONET Rings, Transparent LAN solutions, DWDM, and V-SAT installations. Ability to work cross-functionally with all project stakeholders, including engineers, account managers, support personnel, subcontractors, and customers, to deliver results. Accurately defined project deliverables and work breakdown structures. Managed all project activities to ensure that project is delivered within scope, schedule, and budget. Track schedule and cost variances and identify ways to improve results. Implemented appropriate actions at the task level to ensure successful completion within budget and time constraints. Developed and maintained project risk plans, including risk identification, mitigation, and contingencies. Created detailed project plans and schedules, utilizing Microsoft Project®. Maintained detailed and accurate project documentation. Led project meetings and completed and distributed meeting minutes and action registers. Documented work processes and Lessons Learned to improve quality and create efficiencies. Ensured accurate customer billing and reporting.

Responsible for managing service delivery across the entire Verizon Product Line for over 70 ESG LB2 and LB3 Customers generating 6.5 Million total billed revenue and 40 CCI interviews. Developed process and implemented action plans in response to service deficiencies including service gaps, billing and provisioning issues, out of service conditions, and non-regulated product issues. Responsible for developing the Verizon/Customer partnership, establishing the service relationship and leveraging that relationship to advance sales/revenue opportunities.Responsible for establishing service relationships with internal Verizon stakeholders to ensure consistent service delivery to the ESG customer including developing service level agreements, root cause analysis and corrective actions and establishment of cross functional service teams.Developed extensive action plans post merger to provide seamless Verizon services to customers residing in the f-GTE and f-Bell space. Established cross-functional teams and participated on service enhancement teams related to PAVA, MCO/OCO and the Business Offices in both service areas.Developed a "Get Well" service plan to drill down on service issues which were beneath CCI failures, implemented corrective action plans and successfully turned several major accounts into CCI success stories including Washington Gas, Loudon County, WETA, Intuit, Ferguson and MWAA. Implemented the sales service partnership enabling sales to leverage service to sell product. Direct partnership with Sales and the Account Managers to ensure service support is provided enabling the sale.

Intelligence-Imagery production

Studied Russian Language