Nancy Backowski Email & Phone Number

Chesapeake, Va, Us

Chesapeake, Va, Us

Houston Tx

Stellantis Financial Services, Inc. is the Captive Finance Company for all FCA US dealers and was founded in 1988. Stellantis Financial Services, Inc was acquired by Stellantis in November of 2021 and seeks to establish itself as the premier captive finance company of the future enabling both our dealers and customers to flourish as we re-imagine the auto buying experience.

Chesapeake, Virginia, United States

I managed the design, development and implementation for new hire Early Stage and Manual Collections. Performed needs analysis, building training curriculum following the ADDIE methodology of instructional design and drove continuous improvement of content relevance and efficiency for assigned content. Performed training and provided post-training support to address efficiencies and enhance capabilities. • Supported collections through creation of effective learning solutions and maintenance of library courseware, job aids, and instructor and participant guides. • Supported leadership professional development • Maintained reporting and courseware in Cornerstone LMS • Led instructional design projects following ADDIE methodology • Created a sales acceleration curriculum

Chesapeake, Va

I managed the design, development and implementation of global learning solutions for all employees associated with Client Operations across the Pitney Bowes Enterprise, including North America and Europe. Piloted the complete re-invention of associate onboarding experience and certification curriculum within 5 months, streamlining the learning process and shortening the learning curve by 2 months. Led the training implementation of 5-system business transformation for NA Client Operations.

Chesapeake, Va

I built and managed training and development of 150 employees and provided coaching support and training to an exempt staff of 9 instructors in two locations. Performed post-training support to address deficiencies and enhance individual capabilities. I contributed in multiple projects to identify training and change management requirements. Served as training lead for the transition of work and the decommission of the National Business Operations Center.

Chesapeake, Va

I was a member of the National team that was responsible for the design, development and implementation of the company knowledge base. Created and edited knowledge base articles that improved employee performance. Demonstrated a high degree of originality and creativity when partnering with the organization to design and implement a new support channel in the company knowledge base. This initiative decreased the average handle time of the inbound call center agent by allowing them to find the correct information faster to assist client inquiries.

Associate Of Science - As, Performing Arts - Music

Education record

Earned 90 credit hours towards a Bachelor's degree in Business Administration