Managed billing and coding software application projects. • Tested, rolled out, and provided user (Providers and Coders) training for new versions of the MedAptus application. • Participated and assisted with the implementation and validation of the new Electronic Medical Record (EMR) – EPIC system.• Maintained monthly analysis and metrics of Coders work production.• Collaborated with the EPIC team, improving departmental reports by adding robust, relevant data.• Served as beta tester, working closely with IT and IS, for the roll-out of the new remote Coding software.• Provided appropriate system access and hardware for new Coders. • Liaised between MedAptus vendor, users, billing and Information Technology staff, identifying and resolving system workflow issues. • Contributed to the development of the software training curriculum and delivered group and individual educational sessions for the MedAptus and Allscripts application. • Attended weekly meetings to support the on-boarding and acquisition of new individual providers and group practices. • Reviewed missing or incomplete charges, flagging issues to departments and Provides, minimizing lag days and increasing revenue. • Participated in the first ICD10 testing wave and series of integrated testing exercises.

Served as Key Holder, opening and closing operations, balancing registers, preparing and demonstrating products, and prioritizing daily tasks of store employees. • Maintained proper quality assessment regarding products and operational equipment. • Coordinated Tea Drops to local companies. • Maintained labor costs through proper scheduling, product use, and inventory control. • Supervised, trained and educated new Tea Guides on operations and products. • Created an upbeat atmosphere and provided the utmost customer service when working with staff and customers.

Oversaw the MedAptus application as well as handheld devices (iPAQ) used for patient billing.• Provided direct customer support and training to on-site and off-site physicians and direct care providers for electronic charge capture and Pocketscript electronic prescribing (iPAQ). • Managed the professional coding hot line for providers and coders, responding to inquiries, actively identifying the root cause, and resolving issues. Maintained the issue tracking database. • Tested new interfaces involving the MedAptus charge capture application, ensuring the systems were supported.• Liaised with the vendor to resolve issues to better facilitate customer service with the providers. • Member of the Allscripts Charge Implementation team, responsible for developing, testing and piloting the Lahey aChart charge module.

Supervised, hired and trained 40+ Registration Coordinators responsible for the registration, admission, and patient experience in the Emergency Department and Admissions Office.• Maintained coverage schedule for day, evening and overnights while manging overtime constraints within the department budget.• Trained Coordinators on registration process, patients services, and software applications. • Attended monthly meetings with Nursing, Physicians and Revenue Cycle Team to identify revenue risks including registration insurance errors and recommended strategies for resolution.• Developed and delivered yearly performance reviews, including goal setting, performance improvement plans, and professional development.• Obtained a working knowledge of the Emergency department’s T-system Electronic Medical Records (EMR).

Solely responsible for managing and communicating information to Nursing, Physicians and patient families to maintain continual patient flow and ensure admission in times of critical bed availability. • Used judgment and understanding of patient diagnosis and needs to complete patient bed assignment of ED/Post-OP/Clinical admissions and transfers from outside facilities. • Ensured equitable balance among nursing units while juggling multiple tasks and responsibilities.• Continually monitored admissions, ensuring adequate patient flow to avoid emergency department diversions or operating room delays. • Validated registration and insurance information. • Interviewed patient, facilitating bedside registration. • Notified patients of procedures date and preoperative schedule via phone, email or during the registration interview process. • Educated patients on the pertinent departmental and clinical policies. (I.e. Consent for Treatment, Patient Rights, Medicare Rights, visiting hours.) • Trained new employees and assisted management when short staffed.