Nancy Bulmer Email and Phone Number

Windows 7 Roll-out ProjectAssist Deployment and NetComm teams as follows:• Uncrate new computer equipment and prepare for imaging• Install and remove computer and computer-related equipment from customer workspace• Dismantle laptops and dispose of hard drives• Assist in migration training following instructor direction regarding posting out the equipment• Preparing and delivering training material• Inventory scanning• Organizing network wiring supply• Any other duties as assigned

Assist in securing appropriate, in-time training for customers as well as technical management of classrooms including hardware configurations and software installations.• Determined and evaluated customers’ technology training needs for various business units. • Researched and hired training vendors for classroom and online training delivery.• Managed a Project Management Development program, tracking student progress and provided periodic updates to students, managers and the ECO.• Compiled data and wrote recommendations for customer training needs.• Scheduled classroom training via MS Access and online scheduling tool and generated sessions in the Learning Management System (LMS).• Marketed training via LMS, internal business newsletters, mass mail, electronic billboards and site posters. • Negotiated training solutions if customer evaluation/feedback was less than satisfactory.• Helped drive IT Education’s system requirements for the corporate LMS.• Instructed team members on use of LMS. • Compiled and provided level 2 and 3 evaluations and other reports. • Installed and maintained classroom hardware, software, and training equipment.• Scheduled vendor training and classroom equipment upgrades with Desktop Support Group.• Compiled and disseminated results of training evaluation surveys.• Paid invoices, reconciling charges as needed.

Assist in securing appropriate, in-time training for customers as well as technical management of classrooms including hardware configurations and software installations.• Determined and evaluated customers’ technology training needs for various business units. • Researched and hired training vendors for classroom and online training delivery.• Managed a Project Management Development program, tracking student progress and provided periodic updates to students, managers and the ECO.• Compiled data and wrote recommendations for customer training needs.• Scheduled classroom training via MS Access and online scheduling tool and generated sessions in the Learning Management System (LMS).• Marketed training via LMS, internal business newsletters, mass mail, electronic billboards and site posters. • Negotiated training solutions if customer evaluation/feedback was less than satisfactory.• Helped drive IT Education’s system requirements for the corporate LMS.• Instructed team members on use of LMS. • Compiled and provided level 2 and 3 evaluations and other reports. • Installed and maintained classroom hardware, software, and training equipment.• Scheduled vendor training and classroom equipment upgrades with Desktop Support Group.• Compiled and disseminated results of training evaluation surveys.• Paid invoices, reconciling charges as needed.

• Provided onsite computer support for individuals within a department that included all computer hardware and software issues.• Provided a weekly status report on efficencies of underwriting staff.• Scheduled maintenance of the scanning/document imaging equipment and multi-function devices.• ability to multi-task when contacted by users needing immediate assistance with computer related issues.• Developed and delivered stand-up and one on one training of computer equipment and applications.