Nancy Cain Email & Phone Number

Fremont, Ca, Us

• Manage LevelUp+ (LU+) -- a global program focused on upgrading to the latest release(s) to help Cisco reclaim leadership in Network Security. • Create the framework and foundation for other investments.• Lead weekly meetings with 50+ CX Delivery Engineers to deep dive on customer upgrade cases for status update, discuss challenges and solutions, and drive escalations. Publish weekly upgrade status.• Assess and approve new upgrade requests, LU+ case correspondence with all… Show more • Manage LevelUp+ (LU+) -- a global program focused on upgrading to the latest release(s) to help Cisco reclaim leadership in Network Security. • Create the framework and foundation for other investments.• Lead weekly meetings with 50+ CX Delivery Engineers to deep dive on customer upgrade cases for status update, discuss challenges and solutions, and drive escalations. Publish weekly upgrade status.• Assess and approve new upgrade requests, LU+ case correspondence with all stakeholders.• Enhance nomination form to include required fields and program coverage for upfront clarity and ensure CX Delivery Team have full visibility to nomination requests before reaching out to case requester and customer to improve efficiency and internal and external customer experience.• Support Software End-of-Life Policy Initiative – a global program focused on setting the customers up on a more current and secured software release(s) and improving customer experience. Publish weekly initiative status.• Chief of Staff for CX Programs Strategy & Execution. Show less

• Developed predictive analysis for PTO and travel to drive business decisions to meet budget commitments and business priorities.• Supported VP and Directors, manage business metrics and partner with CA Finance Lead include initiative-taking actions to enable COGS budget to stay within +/- 1% financial targets. Managed Contractors’ renewals.• Led People Champions initiative fostering engaged culture and talent.

• 5X ROI ($25M) for Business Analytics and Award Optimization (BAAO) tool -- a new direct materials quoting and cost management platform that transformed the negotiation process by enabling collaborative and real-time negotiations. Recognized by VPs.• Managed annual $10B cost productivity spend and $800M savings.• Implemented one-time rebate model and process for optimal savings.• Facilitated quarterly cost savings and spending review with SVP, VPs, and Directors.• Automated… Show more • 5X ROI ($25M) for Business Analytics and Award Optimization (BAAO) tool -- a new direct materials quoting and cost management platform that transformed the negotiation process by enabling collaborative and real-time negotiations. Recognized by VPs.• Managed annual $10B cost productivity spend and $800M savings.• Implemented one-time rebate model and process for optimal savings.• Facilitated quarterly cost savings and spending review with SVP, VPs, and Directors.• Automated financial analysis on key suppliers to assess financial risks and potential interruptions to supply chain continuity. Show less

• Raised $300K savings from erroneous sales tax on software purchase and shared this “best practice” across the organization to raise awareness for corrective action.• Contributed to creation of new cross charge and budget transfer tool (FinABC) for company-wide use, improved budget predictability, transaction tracking and considerable time saving.• Managed spend, forecast, close and planning.

• Led project review, trade off and worldwide commit/budget review to obtain the status of projects to ensure cash flow projection and approve projects based on criticalness and funding availability.• Managed $500M+ in capital and $150M+ in operating expense.• Managed travel budget and guidelines.

• Managed $500M+ in annual Worldwide Support revenue, 50% of the Company's total revenue and full P&L responsibility.• Prepared internal financial reports for Executives.• Recognized as a “key contributor in restoring trust between Finance and Consulting management” for implementing a bonus model with various compensation plans that resulted in timely bonus payment.