Nancy Cami Email & Phone Number

Cambridge, Ma

Respond and route consumer inquiries submitted via online feedback system, live chat and inbound phone calls; utilize team standards and best practices to formulate appropriate responses. Identify usability experiences and collaborate with internal product team members for potential product issues and usability enhancements. Submit service issues involving third party bookings via partner operation process flow; monitor and track resolution. Remain informed of product offerings and evolution. Collaborate with internal team members to implement new or improved strategies and approachesManage service relationship for assigned third party booking partner(s).

Greater Boston Area

Educated and empowered student loan borrowers, providing them with advice over the phone. Informed borrowers of their repayment options to help them avoid becoming past due and defaulting. Offered exceptional customer service on inbound and outbound calls. Acted as a liaison between the consumer and the lending institution.

Natick, Ma

Supported the leading team of sales and service professionals to meet and exceed sales goals Accountable for the day to day management of sales and service fulfillment including operational excellence and compliance related to those activities Established long term relationships with current and potential customers in the community Performed tasks such as opening deposit accounts, taking loan applications, and handling customer service requests Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Fitchburg Ma

Actively cross-sold credit union loans and deposit accounts based on individual needs of members and non members Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Met or exceeded service and quality standards every review period.