Nancy Carey's Location
Townsend, Massachusetts, United States, United States
Nancy Carey's Contact Details
Nancy Carey work email
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About Nancy Carey
At Dynatrace, the focus has been on spearheading customer experience technology strategies, reflected in a substantial increase in ticket volume with outstanding customer satisfaction rates. Our team's dedication to innovation and compliance has been integral to implementing pivotal business applications, such as Zendesk and Totango, which align with Dynatrace's corporate objectives.The management of over 120,000 support tickets showcases the robust solutions and operational excellence we've cultivated within our Customer Success Operations Center. These efforts underscore my expertise in customer success and onboarding, a skill set honed at Optimizely and now fully leveraged to drive strategic advancements at Dynatrace.
Nancy Carey Work Experience Details
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Senior Technical ProducerVelirTownsend, Ma, Us -
Senior Project Manager, EcommerceVerndale Sep 2024 - PresentBoston, Massachusetts, Us -
Director Of Business Systems Customer Experience ApplicationsDynatrace Feb 2022 - Mar 2024Waltham, Ma, UsDrove Customer Experience Technology strategy, innovation, compliance, and technology across the Dynatrace organization. Managed Application Architects, Developers and Business Analysts to build and deliver strategic and operational solutions aligned with the Dynatrace corporate strategy.• Owned and managed the implementation of the Dynatrace portfolio of business applications and custom development within the Customer Success Operations Center of Excellence; Zendesk, Zendesk Sunshine Conversations, Totango Customer Intelligence and Box.com Secured Storage Solutions.• After implanting the above we supported over 120,000 tickets with a 95.6% CSAT, a 200% increase in tickets over the year before with different software and increased CSAT by 2.4%• Implemented an Agile process that improved productivity by 50% and increased developer satisfaction level exponentially by providing them an outlet and follow-thru to improve artifacts and processes.• Collaborated with business systems application management services team to deliver DevOps process and tools and process for customer success portfolio.• Led the team to perform daily vs weekly deployments allowing the team to manage the backlog with greater agility and timely delivery. -
Senior Manager, Saas / Paas Product OnboardingOptimizely Jan 2018 - Feb 2022New York, New York, UsEnsured the successful execution of the product onboarding strategy accelerating customers adoption of Optimizely's products and solutions that include a full suite of Cloud computing Content Management and eCommerce tools.• Successfully deployed SaaS products to over 200 client projects over the course of 3 months while managing up to 70 simultaneous projects to ensure that all clients and development partners benefit from a “white glove” treatment.• Work closely with clients to fully understand requirements, business needs, processes, and concepts to formulate clear and thorough deployments.• Develop, maintain, and improve all the processes required to onboard clients by working closely with Azure Cloud Computing service management, application development & Support, as well as sales & partner management to continually improve internal and customer satisfaction. -
Manager, Web ApplicationsEnterprisedb Nov 2015 - Sep 2017Bedford, Ma, UsManaged Enterprisedb’s Public Website, Serving the Technical Postgres Community to Provide Industry-Shared Knowledge While Driving Business• Drove EDB's internet presence by providing the management of the corporate website and supporting open-source management tools within various infrastructures, including Amazon Web Services (AWS).• Performed as the architecture, development manager and integration director of online services to provide a consistent and streamlined user experience with efficient sales and marketing data flows across multiple platforms including websites, forums, Support and CRM systems.• Designed and developed an AWS Drupal online services to support subscription, download, ecommerce, and license management requirements specified by the product and development teams, utilizing local and offshore resources thru vendor management. -
Learning Management System And Social Media Product ManagerMzinga Sep 2014 - Sep 2015Burlington, Ma, UsDrove Mzinga’s Product Footprint to Maximize the Utilization their Learning Management System and Social Media Solutions• Defined and managed the development of innovative eLearning and Social Media products provided via a cloud-based SaaS technology platform.• Supported the sales cycle by gathering requirements, performing product demonstrations and prioritizing enhancements based on client feedback.• Maintained both business and technology expertise while leading all aspects of the product management process including generating and vetting ideas, gathering requirements, writing specifications, guiding development, launching products in the market, and supporting the product after launch. -
Senior Information DeveloperSeachange International Apr 2013 - Feb 2014Boston, Massachusetts, UsManaged the Technical Support Knowledge Base, Technical Publications Web Site, Client Self-Services and Staff Portals• Generated and managed existing online help for technical support incident tracking software, document processes and procedures for technical support staff. Produced, maintained, and updated e-learning courses and assessments for technical support staff. Created demos and user simulations to illustrate online learning and quick start guides.• Maintained data security, data quality while adhering to departments' quality objectives. -
Website Developer / Internet Marketing ConsultantSelf-Employed May 2010 - May 2013• Built ecommerce, static websites, and social media solutions for small business• Designed, coded, and modified ecommerce and static websites, from layout to function according to a client's specifications. Strived to create visually appealing sites that feature user-friendly design, clear navigation, and Search Engine Optimization (SEO).Examples available upon request.
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Internet Marketing Account ManagerMarket Vantage Jul 2012 - Mar 2013Groton, Ma, UsDeveloped, Implemented, and Cultivated Search Engine Marketing (SEM) Strategies Utilizing Syndicated Campaign Solutions for Small to Medium-Sized Businesses• Measured, tracked, and reported SEO/SEM return on investment reports to all clients.• Provided website enhancement tools including A/B testing solutions.• Developed How-To guides for internal processes to increase team efficiency. -
Technical Integration ConsultantNew Balance Aug 2011 - Dec 2011Brighton, Ma, UsPerformed Database Administrator while Merging Product Related Data Sourced by Multiple World-Wide Business Units into a Solution that Provided Easy Data Validation• Built MS access databases with relational data based on data extractions from other databases and Excel spreadsheets to provide product validation by product managers.• Extracted data from MS Access into filtered MS excel spreadsheets to allow product managers to valid data. -
Technical Integration ConsultantKnowledgevision Systems Incorporated Feb 2011 - Apr 2011Lincoln, Ma, UsBusiness Analyst Proposing and Documenting Definitions & Requirements for Embedded Open Source Social Media Solutions Needed to Extend Knowledgevision’s Online Presentation Software Tool• Identified, Tested & Document turnkey, solutions to support real-time interactivity such as forms, Q&A, Quizzes, Survey’s, Chat and Twitter for viewers and presenters to use during live and recorded presentations. -
Technical Integration ConsultantTimetrade Systems, Inc. Oct 2010 - Dec 2010Tewksbury, Ma, UsBusiness Analyst and Developer to Design, Develop, and Deliver Cost-Effective, Technology-Enabled Integration Solutions• Worked with key business users as well as executive decision makers to define requirements and design integration solutions and/or develop software to meet current and future needs.• Migrated data from their content management system into Zendesk using APIs, MS excel and MS access SQL server while managing the end-to-end development and deployment life cycle, delivering projects on time and on budget.• Provided required documentation sets and training, across the development life cycle. -
Engineering Manager, Social Media Implementation ServicesMzinga Nov 2007 - Feb 2010Burlington, Ma, UsMember of the Senior Staff Responsible for Cultivating Business, Products, and Resource Transformation Necessary to Support Disruptive Technology. Contributed to the Closing of Multiple Million-Dollar Contractual Engagements by Participating in Pre-Sales Client Interactions, Representing Mzinga’s Breadth of Knowledge, Offering a Competitive Advantage Through Expertise• Managed a team of Social Media Designers, Implementation Engineers, Quality Assurance Engineers and Project Managers that deliver the business design, technical design, development, testing, and initial launch support for social media solutions to large Fortune 500 clients, as well as for internal product programs.• Led the product marketing efforts by defining unique product features, creating messaging, market positioning and pricing.• Acted as the employee advocate and technical product consultant during the merge of multiple companies – unifying product, culture and people bringing the company to profitability.• Successfully implemented more than 100 project engagements within one year, representing multi-million-dollar contracts.• Evolved customer satisfaction by developing and continuously improving best practice methodologies used to expertly define and map project scope while providing direction to programmers, aligning technology solutions with project requirements, and delivering projects on time and within budget.
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Web ProducerMercury Computer Systems, Inc. Nov 1999 - Nov 2007Andover, Ma, UsManaged Mercury’s Internet Infrastructure, Developed, Designed, Coded and Implemented Extensive Internet Software Applications For 11 Corporate Websites Including a CMS and Secure Ecommerce Solution with Relational Database Solutions using MS Access, MS SQL Server, MySQL, Sybase and Oracle• Developed and implemented a ColdFusion-based content management system and eCommerce solution for corporate internet sites and customer portals. • Transitioned many of the corporate sites to the Ektron Content Management System (CMS) while integrating Mondosoft’s search utility.• Had a proven record of accomplishment of online marketing success utilizing Search Engine Optimization, Search Engine Marketing, and site analytics. Generated and maintained multiple PPC campaigns and over 1,700 keywords. Implemented landing page to optimize projects to achieve conversion goals. Created “SEO Best Practices” guidelines for all content to increase search engine spidering.• Performed extensive project management for internet business solutions including financial budgeting and forecasting; writing business requirements documentation; assisting with risk analysis research; and presenting clear, long-range, and strategic planning and modeling through comprehensive workflow diagrams. -
Internet/E-Commerce Program ManagerSun Microsystems Aug 1997 - Nov 1999Palo Alto, Ca, UsBuilt the first Sun Microsystems eCommerce site by hand-coding HTML, CGI scripting and eventually, integrating ATG's Dynamo Web Application Server into the store creating over 1,000 Java and dynamic files on a Unix platform.• Enhanced the Stores web usability, causing a 99% increase in numbers of site visits.• Led the creative team, assisted in executing technologies used for enhancement of the site, producing a 94% increase in online orders over the previous year. -
Marketing Administration ManagerAgile Networks May 1997 - Aug 1997Managed all aspects of Marketing Communications, Reseller Marketing and Marketing Administration while managing a $2,000,000 budget. • Facilitated Marketing Communications collateral maintenance & scheduled tradeshow support and equipment. • Created and sustained various databases: sales force, resellers, leads. • Streamlined contacts for sales force awareness of current business events.
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Marketing Communications Program ManagerHp Nov 1989 - Apr 1997Palo Alto, Ca, UsManaged and organized an average of 300 worldwide executive briefings on an annual basis. Provided technical support on HP Workstations and performed multiple demonstrations while working closely with HP's worldwide sales force and product marketing representatives to target customer needs and optimize information given to the worldwide customer base. Support and organize off-site conference and trade-show events. • Supported the closing of business for over $560,000,000 in workstation sales. • Built the first world-wide web content using HTML 1.0 for HP’s Workstation business unit.
Nancy Carey Skills
E Commerce
Saas
Crm
Program Management
Management
Product Management
Software Development
Integration
Project Management
Enterprise Software
Leadership
Business Intelligence
Cross Functional Team Leadership
Databases
Process Improvement
Training
Lead Generation
Website Development
Scrum
Software Engineering
Customer Relationship Management
Sales
Digital Marketing
Software As A Service
Application Development
Data Analysis
Sql
People Development
Public Speaking
Software Product Development
Requirements Analysis
Strategic Partnerships
Marketing Strategy
Business Development
Project Planning
Business Process Improvement
Agile Methodologies
Strategy
Jira
Vsts
Microsoft Office
Microsoft Sql Server
Web Design
Content Management
Seo
Social Media
Account Management
Software Documentation
Email Marketing
Online Marketing
Product Marketing
Marketing
Analytics
Web Analytics
Sem
Google Adwords
Online Advertising
Search Engine Ranking
Start Ups
Marketing Communications
Search Engine Optimization
Nancy Carey Education Details
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Atlantic Union CollegeAnd Related Support Services
Frequently Asked Questions about Nancy Carey
What company does Nancy Carey work for?
Nancy Carey works for Velir
What is Nancy Carey's role at the current company?
Nancy Carey's current role is Senior Technical Producer.
What is Nancy Carey's email address?
Nancy Carey's email address is na****@****ver.com
What is Nancy Carey's direct phone number?
Nancy Carey's direct phone number is +197858*****
What schools did Nancy Carey attend?
Nancy Carey attended Atlantic Union College.
What are some of Nancy Carey's interests?
Nancy Carey has interest in Social Media, Content Management, See 5, Children, Gardening, Sewing, Education, Environment, Science And Technology, Music.
What skills is Nancy Carey known for?
Nancy Carey has skills like E Commerce, Saas, Crm, Program Management, Management, Product Management, Software Development, Integration, Project Management, Enterprise Software, Leadership, Business Intelligence.
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