Accountable for product deployment oversight and execution on complex digital-channel delivery programs. Customer-focused liaison for execution and delivery strategies for digital channel releases with a focus on customer satisfaction and adoption. • Managed new product deployment resources.• Executed in an agile environment.• Continuously improved processes to align with new methodologies and modern customer. engagement methods.

Owner and manager for the enterprise process model for end-to-end customer transitions. Influenced and coordinated complex cross-organization projects.• Acted as a change agent in a very fluid environment – encouraged change and monitored compliance.• Provided key sales support for client-facing presentations.• Managed outside vendors.Accomplishment: Managed a 12-month project, leveraging radical redesign concepts, key performance indicators, and new best practices that resulted in a 50% savings and improved customer satisfaction.

Responsible for complex employee group benefits implementations across medium-to-jumbo-scale customers. • Managed and budgeted for project team resources. • Managed customer-team resources. • Negotiated customer solutions. • Created and delivered improved transition processes. • Built new data conversion and editing protocols that eased and standardized implementations.• In a matrix-managed environment, played the role of functional team sponsor and mentor for the Data Conversion, Solution Architect, and Implementation Analyst teams.Prior Experience:Systems Program Manager, Systems Consultant, and Program Lead• Gained significant experience in financial systems, employee group benefits, and insurance software applications for a financial services and an insurance firm.• Owned vendor search and implementation claims expert system along with the end-to-end research and implementation of the new software.