Nancy Croteau Email & Phone Number

Rochester, Nh, Us

Rochester, Nh, Us

Dover, New Hampshire, United States

Dover, Nh

With patience, guidance, clarity and respect, I assist patients, who qualify, in obtaining medical coverage under Medicaid or through the Health Exchange under the Affordable Care Act. This, in turn, recoups lost revenue for my assigned hospital. I am an expert in NH/Maine Medicaid guidelines/qualifications and a Certified Application Counselor for the Affordable Care Act. As a result of my training as well as my extensive HR people skills, I am able to guide individuals through the process of eligibility in the marketplace while being sensitive to their personal, financial, and health issues.

Dover, Nh

Consulting assignment to reconfigure and organize the existing HR Department. With my extensive experience specializing in labor compliance, I have guided the staff in proper record retention, I9 compliance, personnel file review and policy adherence. I mainstreamed the operating procedures within the HR office and assisted is consolidating tasks so that the priorities of the day can be easily recognized and accomplished while providing customer service to the employees.Also created a recruiting/retention procedure to help curb turnover.

Rochester, Nh

Ensure compliance to company policies and employment lawsAttend daily staff meetings for business strategy Utilizing Wal-Mart's Corporate HRIS/Payroll software, managed for 300 associates and a management staff of 12: - payroll (time and attendance, time off requests, taxes, direct deposits, etc) - benefits (health and wellness plans, disability insurance, life insurance, ADA, FMLA, EEO401K, stock options). - hiring (application review, correspondence, background checks, drug screenings) - new associate orientations and onboarding - associate training and development * created a 30 day followup training interview that was incorporated as a "best practices" by the district. Feedback obtained from this meeting pinpoints areas of improvement to curb turnover -I'9 maintenance with weekly audits/compliance checks - tracking of employee evaluations/performance - personnel file maintenance/updates with a yearly audit of all files for compliance - scheduling -Labor relations: prepared cases for unemployment hearings -Workman's Compensation: maintained and logged all investigations and correspsondence and was recognized by law firm Bernard & Merrill for impeccable documentation leading to the success of litigation cases - Safety Team Leader - established incentive programs for rewarding safe work habits Responsible for all training of new HR associates in the district as the senior HR Manager in our 8 stores. Used and recognized by the District HR manager as another resource for instruction, clarity of policy, and guidance for these new hr associates. Hosted training seminars for managers on application review and interview techniques to help curb turnover which is a major issue in retail.Community Coordinator - acted as Ambassador represented Wal-Mart to local non-profit organizations and established store sponsor food drives for local pantries and homeless shelter.