Private Banking Operations Avp (Starting As Asst Mgr)
New York, Ny
• Re-engineered branch operations thru the use of Problem Resolution Workshop. Improved customer service line wait from 5 minutes to less than 3 minutes.• Managed the Domestic and International Money Transfer, Accounting Control, New Account Opening and Customer Investigations units. • Managed compliance process related to regulations - TEFREA, Abandoned Property and OFAC regulations related to Currency Transaction Reports. • Functional Project… Show more • Re-engineered branch operations thru the use of Problem Resolution Workshop. Improved customer service line wait from 5 minutes to less than 3 minutes.• Managed the Domestic and International Money Transfer, Accounting Control, New Account Opening and Customer Investigations units. • Managed compliance process related to regulations - TEFREA, Abandoned Property and OFAC regulations related to Currency Transaction Reports. • Functional Project Manager for user testing, procedures development, training and roll out of: Consolidated Statement; DDA conversion to Systematics; Rollout of Escrow, Cash Reserve and Time Deposit products Show less