As an African American owner of a successful consulting firm, I bring a visionary mindset to my role as a Project Manager. With a strategic and forward-thinking approach, I lead teams to deliver exceptional results, championing inclusivity, and fostering collaboration while driving transformative change in complex projects.

Business Etiquette Consulting Firm

Successfully executed Uber Freight's logistics strategy, driving revenue growth by orchestrating exceptional service delivery to a portfolio of key enterprise clients and achieving a remarkable 33% increase. Through effective collaboration with a team, implementing process and system enhancements, and leveraging my expertise in SaaS and CRM software, I optimized revenue growth, streamlined operations, and elevated the overall customer experience.

Upheld Delta's brand and service excellence, driving an impressive 87% increase in productivity and retention rates by effectively training, mentoring, and onboarding over 100 new and experienced Flight Attendants. By pioneering the establishment of employee service standards, updating standard operating procedures, and conducting expert assessments, I strategically optimized operational efficiency, reduced costs, and significantly enhanced overall performance to drive exceptional customer satisfaction.

Supported this non-profit's vision by driving an impressive 85% increase in community enrichment through iterative processes and establishing strong relationships with community leaders and businesses across diverse cultures and regions. By employing creative solutions, forging strategic partnerships, and providing effective leadership, I surpassed church planting goals by an outstanding 75%, while mentoring a global team of 50+ staff members and leaders. Additionally, I expertly managed seamless logistics for in-person events, ensuring a positive and memorable experience for congregants, visitors, and future contributors.