Nancy Hecker Email & Phone Number

Folsom, California, Us

Magnit is a global leader in workforce management, committed to helping their 400+ global clients plan, attract, and manage the best talent anywhere in the world.After the acquisition of Workforce Logiq by Magnit, served as subject matter expert, customer advocate, and key advisor for all aspects of the Workforce Logiq business, with emphasis on the Workforce Logiq VMS platform. Analyzed customer usage of key product capabilities and worked directly with customers to identify future needs. Reporting to the Chief Product Officer, managed teams of 5-20 product professionals. • Conceptualized the single platform VMS solution that would merge the differentiating capabilities of each of Magnit’s VMS products to ensure customer retention, thereby enabling a key business initiative to reduce operational expenditures by 50% through streamlining of the product portfolio. • Collaborated with business and technology leaders to define the roadmap for implementing the unified VMS platform within an 18-month timeframe and created a plan for migrating existing Workforce Logiq customers to the new platform. • Championed the implementation of an Agile SDLC based on SAFe to accelerate the technology transformation. • Led the unification of two product teams into a single 20-person team, facilitating cross-product training, collaboration, and communication. • Partnered with Sales to create and execute a technology roadmap to support the go-to-market strategy for SOW services in a 5-month timeframe.

Orlando, Fl, Us

Workforce Logiq was committed to changing the way global companies acquire, onboard and manage their continent labor in the most cost-efficient way. Services included payroll, supplier management, RPO, SOW, and MSP. It was acquired by Magnit in November 2021.Reporting to the CIO, served as voice of the customer for the flagship SaaS product, the Workforce Logiq VMS. Responsible for partnering with customers and stakeholders to define and deliver a product roadmap that aligns with business and sales objectives, meets the needs of the customer, ensures modern technology standards and differentiates the product from its competitors. Managed a global team of 20 product managers, analysts, and technical account managers. • Championed agile adoption with executive leadership and led a globally diverse team of 100+ product and technology professionals through an SDLC transformation from waterfall to SAFe in a 6-month timeframe, resulting in a 90% reduction in development rework and a 30% increase in speed to market. • Supported the transition from on-premise to Microsoft Azure cloud hosting, thereby ensuring scalability and the 99.9% uptime SLA mandated by customer contracts. • Partnered with a large customer to create an industry-leading, fully configurable VMS module that facilitated a paperless workflow for procure-to-pay and source-to pay statement of work engagements, reducing the customer’s time-to-completion by 75%. • Planned and delivered key initiatives to improve operational efficiency including mobile-based worker onboarding, a self-service supplier portal, and configurable API-based integrations with customer HRIS systems. • Mentored team members to help them improve their industry knowledge, customer awareness, communication and presentation skills, innovation mindset, ability to think outside the box and problem-solving skills.

ZeroChaos began as a provider of payroll services and eventually expanded their HCM offering to include MSP services, helping their global customer base acquire and manage their contingent labor. Upon acquisition by a private equity investor, it was rebranded as Workforce Logiq.As a member of the executive committee reporting to the CEO, aligned the product roadmap with business objectives. Responsible for all aspects of product delivery, including Product Management, Application Development, Quality Assurance, and Client Implementations. This included release planning, stakeholder engagement, requirements documentation, solution design, internal and external release communication, deployment, support, and configuration. The team consisted of 70+ global team members. • Championed the creation of the first VMS mobile application, which was released on both the iOS and Android platforms and established a standard for mobile capabilities in the industry. • Integrated the VMS with a third-party vendor who was an early adopter of AI strategy to introduce candidate and resume scoring features. This new feature reduced the amount of time required to screen large candidate pools by as much as 60%. • Introduced functionality specific to the needs of the health-care vertical, thereby enabling sales to expand their marketing efforts. At least 3 large customers were acquired because of this effort. • Mentored two team members to take on leadership roles and promoted them into Director positions in their departments. • During the process of marketing the company to private equity firms, provided product demos to key stakeholders, and responded to due diligence technical and security questionnaires required by prospective buyers.

Hired by the CIO to create a Product Management practice. This included hiring, training, and mentoring Product Managers, and establishing processes and procedures for defining the future of the proprietary web-based VMS application and partnering with the technology team to execute on that vision. The technology team consisted of a small onshore staff of developers and a 3rd party offshore development and QA team. The Product team grew to include 8 product managers, located throughout the US and in India during my tenure. • Established an executive steering committee comprised of the CEO, CIO, and leaders of the sales, HR, and customer service departments to review and prioritize new feature ideas and customer enhancement requests, thereby ensuring that development priorities aligned with business goals. • Defined the standards for implementing approved feature enhancements, including stakeholder and customer engagement and the process for using JIRA to manage the product pipeline and all product documentation. • Created and distributed all internal and external release communications. • Facilitated company-wide information sessions to share release notes and demo new product features to internal stakeholders in advance of each release. • Led a UI/UX redesign that transformed the VMS from a back-office support application to a customer-facing self-service portal for sourcing, hiring and managing contingent workers. • After an acquisition, integrated differentiating product modules from acquired products into the VMS product roadmap and facilitated the migration of 100% of the acquired customers onto the ZeroChaos VMS platform.

Us

Current USA is a multi-brand direct marketer of personalized gifts, children’s products, paper products, and holiday décor. Sales are generated through catalog, telephone, and ecommerce. Brands include Current, Paper Direct, and Lillian Vernon.Led the technology unit, responsible for providing 24x7 support for ERP, call center, a light manufacturing and fulfillment operation, and multiple ecommerce web sites. The team consisted of a 25–80-person onshore technology unit including application/web development on a Microsoft stack, application support, QA, DBA, multi-tier help desk and PMO, as well as an offshore development team. • After acquisition of Lillian Vernon by Current USA, led a facility and systems consolidation that included ERP migration, call center relocation, enhancement of light manufacturing capabilities, personnel alignment and unification, and transfer of assets and equipment in a 10-month timeframe with no cost overruns. • Launched a new ecommerce web site for the Lillian Vernon brand and introduced an Agile SDLC that embedded the marketing team in the design process to accelerate speed to market. • Led and managed through crisis. Restructured the team and all IT functions, devising a plan for operating only critical business systems with reduced staff, when bankruptcy disrupted operations and forced a layoff of 65% of the company. • To reduce the temporary staffing needs for new agents during the 4th quarter rush, recommended and implemented a 3rd-party Customer Service Solution to create a unified desktop that facilitated concurrent access to multiple disparate systems, resulting in a 40% improvement in agent productivity. • Championed the development of the company’s first iPhone/iPad applications for the Current and Lillian Vernon brands to increase brand awareness and direct new customers to ecommerce sites.

Us

Managed programming teams responsible for the development and ongoing support of ERP, Business Intelligence, and proprietary applications used to run both the Lillian Vernon and the Time Life direct marketing businesses. Business functions supported by these applications included ecommerce, order management, forecasting, order fulfillment, and product customization. Responsible for SDLC on all projects. • Led the implementation of a personalization preview feature during the online ordering process that allowed the customer to review their request personalization prior to submitting their order, thereby reducing the refund and rework rate for personalized orders. • Improved the work-life balance for programmers during the busy season by establishing an on- call checklist for each application that allowed junior staff to handle most production emergencies, thereby enabling on-call rotation for all production support personnel.

Us

Responsible for management and support of the Cognos environment and Oracle data warehouse for Lillian Vernon and its subsidiaries. Succeeded by transforming a group of individual programmers into a development team that successfully partnered with business owners on projects to stabilize and grow the environment. Interfaced with numerous internal and external source systems and partnered with vendors and business users throughout the organization. Managed staff of 8. • Reduced project development lifecycle by 20% by establishing formal procedures for BI projects that included charter, scope, business signoff, design and technical documentation, and change management. • Established a steering committee approval process for all projects to ensure that project priorities aligned with business priorities. • Partnered with business leaders to complete projects of significant scope that enabled business leaders to measure and track critical KPIs. These included a Product Information and Sales repository, a Broadcast Media OLAP model, and a Customer Service Incentive data mart.

Bachelor Of Science - Bs, Computer Science

Music