Nancy Hecker Email & Phone Number

Folsom, California, US

• Magnit is a global leader in workforce management, committed to helping their 400+ global clients plan, attract, and manage the best talent anywhere in the world.After the acquisition of Workforce Logiq by Magnit.
• Conceptualized the single platform VMS solution that would merge the differentiating capabilities of each of Magnit’s VMS products to ensure customer retention, thereby enabling a key business initiative to reduce.
• Collaborated with business and technology leaders to define the roadmap for implementing the unified VMS platform within an 18-month timeframe and created a plan for migrating existing Workforce Logiq customers to the.
• Championed the implementation of an Agile SDLC based on SAFe to accelerate the technology transformation.
• Led the unification of two product teams into a single 20-person team, facilitating cross-product training, collaboration, and communication.
• Partnered with Sales to create and execute a technology roadmap to support the go-to-market strategy for SOW services in a 5-month timeframe.

Orlando, FL, US

• Workforce Logiq was committed to changing the way global companies acquire, onboard and manage their continent labor in the most cost-efficient way. Services included payroll, supplier management, RPO, SOW, and MSP. It.
• Championed agile adoption with executive leadership and led a globally diverse team of 100+ product and technology professionals through an SDLC transformation from waterfall to SAFe in a 6-month timeframe, resulting.
• Supported the transition from on-premise to Microsoft Azure cloud hosting, thereby ensuring scalability and the 99.9% uptime SLA mandated by customer contracts.
• Partnered with a large customer to create an industry-leading, fully configurable VMS module that facilitated a paperless workflow for procure-to-pay and source-to pay statement of work engagements, reducing the.
• Planned and delivered key initiatives to improve operational efficiency including mobile-based worker onboarding, a self-service supplier portal, and configurable API-based integrations with customer HRIS systems.
• Mentored team members to help them improve their industry knowledge, customer awareness, communication and presentation skills, innovation mindset, ability to think outside the box and problem-solving skills.

• ZeroChaos began as a provider of payroll services and eventually expanded their HCM offering to include MSP services, helping their global customer base acquire and manage their contingent labor. Upon acquisition by a.
• Championed the creation of the first VMS mobile application, which was released on both the iOS and Android platforms and established a standard for mobile capabilities in the industry.
• Integrated the VMS with a third-party vendor who was an early adopter of AI strategy to introduce candidate and resume scoring features. This new feature reduced the amount of time required to screen large candidate.
• Introduced functionality specific to the needs of the health-care vertical, thereby enabling sales to expand their marketing efforts. At least 3 large customers were acquired because of this effort.
• Mentored two team members to take on leadership roles and promoted them into Director positions in their departments.
• During the process of marketing the company to private equity firms, provided product demos to key stakeholders, and responded to due diligence technical and security questionnaires required by prospective buyers.

• Hired by the CIO to create a Product Management practice. This included hiring, training, and mentoring Product Managers, and establishing processes and procedures for defining the future of the proprietary web-based.
• Established an executive steering committee comprised of the CEO, CIO, and leaders of the sales, HR, and customer service departments to review and prioritize new feature ideas and customer enhancement requests.
• Defined the standards for implementing approved feature enhancements, including stakeholder and customer engagement and the process for using JIRA to manage the product pipeline and all product documentation.
• Created and distributed all internal and external release communications.
• Facilitated company-wide information sessions to share release notes and demo new product features to internal stakeholders in advance of each release.
• Led a UI/UX redesign that transformed the VMS from a back-office support application to a customer-facing self-service portal for sourcing, hiring and managing contingent workers.

US

• Current USA is a multi-brand direct marketer of personalized gifts, children’s products, paper products, and holiday décor. Sales are generated through catalog, telephone, and ecommerce. Brands include Current, Paper.
• After acquisition of Lillian Vernon by Current USA, led a facility and systems consolidation that included ERP migration, call center relocation, enhancement of light manufacturing capabilities, personnel alignment and.
• Launched a new ecommerce web site for the Lillian Vernon brand and introduced an Agile SDLC that embedded the marketing team in the design process to accelerate speed to market.
• Led and managed through crisis. Restructured the team and all IT functions, devising a plan for operating only critical business systems with reduced staff, when bankruptcy disrupted operations and forced a layoff of.
• To reduce the temporary staffing needs for new agents during the 4th quarter rush, recommended and implemented a 3rd-party Customer Service Solution to create a unified desktop that facilitated concurrent access to.
• Championed the development of the company’s first iPhone/iPad applications for the Current and Lillian Vernon brands to increase brand awareness and direct new customers to ecommerce sites.

US

• Managed programming teams responsible for the development and ongoing support of ERP, Business Intelligence, and proprietary applications used to run both the Lillian Vernon and the Time Life direct marketing.
• Led the implementation of a personalization preview feature during the online ordering process that allowed the customer to review their request personalization prior to submitting their order, thereby reducing the.
• Improved the work-life balance for programmers during the busy season by establishing an on- call checklist for each application that allowed junior staff to handle most production emergencies, thereby enabling on-call.

US

• Responsible for management and support of the Cognos environment and Oracle data warehouse for Lillian Vernon and its subsidiaries. Succeeded by transforming a group of individual programmers into a development team.
• Reduced project development lifecycle by 20% by establishing formal procedures for BI projects that included charter, scope, business signoff, design and technical documentation, and change management.
• Established a steering committee approval process for all projects to ensure that project priorities aligned with business priorities.
• Partnered with business leaders to complete projects of significant scope that enabled business leaders to measure and track critical KPIs. These included a Product Information and Sales repository, a Broadcast Media.

Bachelor Of Science - Bs, Computer Science

Music