Nancy Dickerson Email & Phone Number

Indianapolis, In, Us

United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Responsible for experiential programs to recruit and develop college talent for field leadership positions.• Developed new 10-week Intern program; partnered with universities / colleges, business units, and field leaders to ensure successful completion of program. o Interns were evaluated at end of program to receive full-time management position upon graduation. Saved Bridgestone $2.25M annually and increased retention from previous 49% to 80%.• Created and owned Accelerated Development program for newly graduated college students. Increased retention from 37% to 64%. • Co-created 30-, 60-, and 90-day on-boarding program with weekly checkpoints for learning retention. Store Managers surveyed said teammates using program were effective within 60-90 days versus one year under previous program.• Managed multiple e-Learning projects. Partnered with various business program owners to conduct needs assessment for creation of eLearning program(s). All projects were completed on time and on / or under budget. • Facilitated training programs including DiSC, Situational Leadership, Empowering Situational Leaders, and Power of Influence. Provided learning assessments and feedback to all attendees and supervisors

Indianapolis, Indiana Area

Managed education and development for more than 1,000 employees.• Analyzed employee development, including course completion and bench strength to ensure career advancement was achieved.• Created new procedures to streamline processes of pre-, during and post-classroom responsibilities for all 22 Region Education Partners. Saved Bridgestone 220 hours weekly and created accurate data in LMS for tracking and reporting education. • Conducted instructor-led training, including onboarding and ongoing education for all employees. Provided learning assessments and feedback to all attendees and supervisors.• Educated teammates on new products including features, benefits, and selling techniques to ensure increased sales and profits.

Indianapolis, Indiana, United States

Led sales training strategy and development for $9B commercial sales organization. Responsibilitiesincluded partnering with senior leaders to develop sales training strategy. Designed and developed training programs, and facilitated training for entire commercial sales organization. Directed transition from retail organization to a commercial selling culture.• Created new internal sales process, which saved over $1M annually in external vendor training costs.• Tailored sales process to the automotive aftermarket industry, increased selling skills adoption and increased revenues for the commercial sales organization, resulting in over 10% growth for 13 straight quarters.• Created an interpersonal development program to create more effective engagement between departments, resulting in 30% of leadership in pilot program winning annual President Circle award and 109% of sales target for the region.• Co-created a 30-, 60-, and 90-day new hire onboarding process, which resulted in new hires increasing sales effectiveness within 90 days of start date.• Created sales management coaching process to effectively create, coach, and manage high-performance sales teams, which resulted in higher retention of talent.• Implemented new sales training program for Operations Team Members who were responsible for the retail store teams. Started as a grassroots campaign that has grown to an official training program for the entire organization.

Sales Strategies, Sales Training, Mentoring, Instructional Design, Leadership coaching, Personnel assessments, and Facilitation of employee training.

Indianapolis, Indiana, United States

Managed training program for 11 Midwest markets for global office products distributor with $8B in revenue. Responsibilities included training on core selling techniques, coaching and leadership strategies, prospecting methodologies, strategic business partnership, communication skills, and presentation skills.• Designed and developed in-house applications unique to company and industry job requirements, resulting in accelerated performance levels and increased revenues. Saved $500K in projected cost of outsourcing customized curriculum. • Developed tenured sales professionals’ ability to achieve quotas in targeted areas by designing and developing new curriculum, which involved customer simulations. • Created training modules and corresponding online testing to economically determine competency levels.• Mentored, coached, and developed newly hired sales professionals to achieve quota on an accelerated timeframe.

Indianapolis, Indiana, United States

Managed e-commerce team of 14 specialists for global office products distributor with $8B in revenue. Responsibilities included core selling techniques, strategic partnership development, and technical training.• Increased e-commerce sales from 35% to 75% by training non-sales personnel on core selling skills; led team in selling benefits rather than technical aspects of e-commerce solutions.• Achieved 88% retention rate of e-commerce customers vs. 25% of non e-commerce customers.• Managed e-commerce projects generating $700M in sales from Fortune 1000 customers in 11 U.S. markets.

Indianapolis, Indiana, United States

Managed 17 sales professionals to drive growth with existing and new business clients. • Achieved top performance with over $50M sales budget. • Created processes to support custom solution programs for high-volume clients by partnering with executive-level leadership, Operations Management, and other business units.