Nancy Duong Email & Phone Number

United States

Portland, Or, Us

Portland, Oregon Metropolitan Area

• Consult contractors and clients on design solutions and proper products for their project• Create custom designs and spaces based on client's vision and specific needs• Assisting clients in all details required for installation and project management of projects• Create price quotes and presentation packets for contractors and their clients• Answer all product and technical specification questions• Assist clients with material selection for all aspects of their projects• Identify and develop sales leads; plan and complete customer follow up to lead customers through the sales process• Maximize customer experience and satisfaction through excellent customer service• Maintain accurate documentation of customer activity; and maintain customer records in company software and systems as requested

Portland, Oregon

• Produce custom design solutions to meet clients’ needs and satisfaction. • Generating accurate quotes and proper documentation for development of project.• Promote and sell company’s products as well as services that fit well with the clients’ needs• Developing and implementing sales strategies. Includes identifying potential customers, managing existing customer and vendor relationships, and monitoring customer and competitor activity and industry trends. • Responsible for sales activities that maximize the growth and revenue of one or more of the organization's key products.• Establish and maintain effective sales relationships with major accounts/customers and trade professionals. • Complete sales calls, job site measures and site meetings as needed. • Analyze, monitor and evaluate product performance and customer feedback to generate new product ideas, identify product/service features that need to be changed/improved to meet customer needs.• Provide a high level of customer service support with product expertise and advanced selling skills• Serve as a liaison between clients and company departments• Participate as an active member within multiple industry networking groups

Clackamas, Oregon

• Consult contractors and clients on design solutions and proper products for their project• Create custom designs and spaces based on client's vision and specific needs• Assisting clients in all details required for installation and project management of projects• Create price quotes and presentation packets for contractors and their clients• Answer all product and technical specification questions• Assist clients with material selection for all aspects of their projects• Identify and develop sales leads; plan and complete customer follow up to lead customers through the sales process• Maximize customer experience and satisfaction through excellent customer service• Maintain accurate documentation of customer activity; and maintain customer records in company software and systems as requested

•Designed concepts and solutions for residential remodeling projects•Successfully translated floorplans, elevations, perspectives and 3-d renderings to conceptualize designs using 20/20 design software•Created and managed project specifications, selection schedules, and production guides•Managed material selections from concept through production•Managed product and material ordering processes•Supported other designers, project managers and trades to successfully execute designs and concepts•Lead and assisted in client and trade contractor meetings •Maintained client and trade relationships providing direct assistance and customer service•Aided in general showroom and admin responsibilities

Portland, Oregon Area

- Developing, maintaining and establishing business relationships with current and prospective clients- Design assistance to existing clients- Providing client training- Providing clients with designs and quotes- Organizing frequent site visits with existing customers - Supporting and expediting resolutions to all customer conflicts, concerns and inquires- Prospecting for new customers throughout the territory to develop new dealers including calls on professional trades, interior designers, and architects- Assisting with order entry, in-office customer service, and inventory management

Portland, Oregon Area, Seattle, Washington Area

- Calling on existing clients all product lines- Design assistance to existing customers on kitchen and closet packages- Providing training on all product lines- Providing computer training on Live Storage CAD system & 20/20 Design Software- Providing clients with designs and quotes in all product lines represented- Assisting customers in developing local marketing campaigns, attending regional home shows, providing consumer driven seminars, and other creative lead generation activities- Organizing frequent on site visits with existing customers - Supporting customer inquiries and guiding them through the order entry and product delivery procedures - Prospecting for new customers throughout the territory to develop new dealers for both ClosetMaid and Huntwood including calls on professional trades, interior designers, and architects

Portland, Oregon Area

• Manage all aspects of cabinet division, including but not limited to: layout and design, material selection, entire home remodeling packages and product knowledge training within the company• Consulting on all finished materials for residential remodeling• Supporting, training and managing cabinet sales of other in-store designers• Helping to generate leads and sales of cabinet division• Helping to create brand awareness as well as relationships and partnerships with outside designers and trades

Portland, Oregon Area

- Coordinated with clients from start to completion of project to ensure design and products met their needs and budgets- Specified all materials and finishes for clients- Packaged projects to meet company standards for quality and profit margin- Managed coordination and assembly of budgets, pricing, and cost breakdowns- Interfaced regularly with design team, trades and peers to problem solve for all projects- Managed coordination of trade contractors for all projects- Achieved 90% on-time job completion- Presented public seminars focusing on kitchen, bathroom, and remodeling overviews- Engaged in multiple company public relations and marketing events, including trade shows, Tour of Remodeled Homes, and project open houses- Actively developed and implemented personal marketing and lead generation - Participated in extensive ongoing training for advanced knowledge on the latest fixtures, products, building materials and resources available

Portland, Oregon Area

- Drafted floorplans, layouts, elevations and construction details - Supported lead designer, project manager and trades in achievement of products and designs to meet the needs and budgets of clients- Aided lead designer in producing detailed specifications and estimate forms- Compiled job materials and samples, and created material boards- Coordinated trade contractors for job-site meetings- Assisted and participated in all client and trade contractor meetings