Nancy George Swamy Email & Phone Number

Australia

Melbourne, Vic, Au

● Facilitated SafeStart (a Behavioural Safety Program) for 400+ Operational employees and contractors through a variety of delivery methods including face-face and virtual training● Managed training and development of 100+ Plant Managers, Concrete Batchers, Operators and Maintenance team● Improved the forklift operation compliance by 60% and managing Authorised Plant Controller training across 50+ concrete Plants in Victoria● Conducted verification of competency (VOC) for mobile plant operators on Forklift, Front End Loader and Plant Isolation (lock and tag out) process for 100+ metro and country employees and contractors● Delegated verification of competency (VOC) and Driver SOP assessments to qualified experienced operational staff in various regions● Designed and delivered various training programs including One Point Lessons and Quick Guides for Plant Managers, Batchers, Plant Operators and Drivers● Developed session plans for Plant Managers and Plant Operators based on training requirements. For instance, prior forklift and loader licence external courses● Addressed Health, Safety and Environment issues at plants by implementing appropriate solutions

Melbourne, Victoria, Australia

● Developed Standard Operating Procedures and trained the team in fuel card administration and Basic Fatigue Management (BFM) driver work diary page auditing processes● Collaborated with the Continuous Improvement Manager and the Analyst to create an Excel macro to efficiently manage NHVR accredited trucks in the Compliance database● Organised and managed fuel cards for heavy vehicles, plant equipment and Boral sites nationally● Facilitated the carter fuel recharge process by regular communication with Carter Support team● Managed weekly and monthly fuel card manager Cognos reports for fuel recharges nationally● Trained the new Sales Support Team Leader on the overall invoicing and sales support functions

Melbourne, Victoria, Australia

● Trained 20+ Concrete Service Centre Officers in sales support and invoicing process to improve customer experience at the Service Centre● Generated and distributed Southern Region Quarries and Asphalt volume reports (using Excel Macros) to finance team and sales Account Managers daily for planning and decision making● Engaged with metro and country concrete Account Managers for price increase in April 2019 resulting in increased accuracy which in turn reduced the number of rectifications after price increase● Collaborated with Robotic Process Automation (RPA) team both face-face and remotely for a period of 3 months in automating sales support tasks and trained the sales administration team in the new process● Communicated with stakeholders on a regular basis to process high volume of invoices with accurate information

● Reconciled concrete and quarries cash sales transactions and reduced past due invoices by 40%● Carried out an outbound call trial to reach out to Alsafe and Boral account customers proactively to process future orders resulting in reduced call volumes during peak hours● Partnered with take ownership and follow up (TOFU) team in managing the email queue and conducting order and call investigations during disagreements● Created extra trade orders (ETOs) and collaborated with residential customers pouring over the purchase order quantity which reduced invoice disputes by 20%

● Implemented the company's first employee manual outlining all business procedures and office policies● Trained 10+ new warehouse and administrative assistants during the 3-year period● Engaged in stock control and management of 2500 products in SAGE ERP software● Communicated with clients proactively when there were order delays and reduced number of cancelled orders by 15%● Organised delivery for online orders through StarTrack, Australia Post and Victorian express carriers and placed special orders for items not in stock

● Tested 50+ workstations per day as part of Testing Dress Rehearsal Epic Electronic Medical Records (EMR) implementation project● Documented testing results in Workstation Testing Tracker in SharePoint and analysed data of 100 workstations daily● Prioritised and registered 35+ incidents per day in HP SAW ticketing software and categorised them according to departments for implementation of appropriate solutions● Investigated and resolved range of EMR and Windows IT issues directly in person or over the phone

Master'S Degree, Enterprise Resource Planning Systems

Ict Professional Year Program

Master Of Science (Ms), Biotechnology And Bioinformatics

Bachelor Of Technology (B.Tech.), Biotechnology

Education record

Activities and Societies: Athlete

Certificate Iv In Training And Assessment, Training And Assessment

Mini Mba