GENERAL MANAGER, WAYSIDE ATHLETIC CLUB, MARLBOROUGH, MA• Increased sales by twenty-seven percent (27%) in a mature, saturated market• Developed budgets, revenue forecasts and maintain costs to improve margins• Introduced technology products for data capture and reporting• Created and managed marketing and communication materials for existing customers and new customers• Developed training program for sales and operational staff for Standard Procedures and Operations• Coached and mentored new hires to build confidence in closing sales as well as explaining our company’s mission• Canvassed local communities to determine market options• Launched strategic partnerships with community organizations to extend market reach and raised company profile with non-profits for underserved populations• Developed events from concept to execution• Managed a staff of 120 employees

• Managed communications including dissemination of monthly reports internally and externally • Served as primary liaison for scheduling, planning and preparing operational indicatives between Pan Mass Challenge Headquarters and local officials including, fire, police and elected officials• Assembled a team of volunteers to design the social media platform• Appeared in TV campaign to create awareness and drive participation• Met revenue goals by directly dealing with corporate sponsors• Created a safety plan for all riders and volunteers to be approved by police and ambulance services • Developed a diversity program to reflect riders of all abilities• Worked with Pedal Partner (child cancer patient) and Pan-Mass Challenge to verify, organize HIPPA sensitive patient information to maintain integrity of each patient’s inclusion in the ride.

VP, WW CONTRACTS, ORDER ADMIN & DISTRIBUTION MRO SOFTWAREM&A SPECIALIST/FULFILLMENT LEADER, IBM CORP• Closed sales deals through negotiations and sales administration taking the company from $50M - $250M leading to successful sale• Managed a team of eighteen (18) worldwide employees to close contracts finalizing the sales process• Orchestrated sales forecast calls in order to keep Finance, Legal and Sales in sync with goals set by the Executive Management Team• Oversaw product release working with Development, Product Marketing and Finance to ensure products were released according to Sarbanes Oxley Standards (SOX)• Engaged Development with customer concerns of existing products as they related to upgrades, future sales to existing customers, customer retention and renewal revenue• Worked with Accounting to ensure all contracts met SOP 97-2 standards for revenue recognition• Wrote specifications for Sales Admin, Maintenance Renewal and Distribution for implementation of CRM system• Implemented Salesforce.com for 300+ employees worldwide• Initiated the General Services Administration (GSA), compliance and managed Government (and Government Sub-Contractor) contract reporting requirements• Negotiated and administered 3rd party, Partner & Channel relationships to ensure compliance with copyright laws• Managed maintenance renewal process to over ninety (90%) percent renewal rate• Managed due diligence for acquisitions• Managed the order-to-cash life cycle post acquisition by IBM• Led the integration of MRO’s market leading MAXIMO products into IBM – addressing on-line distribution, contract negotiations, licensing and litigation• Managed licensing and distribution services of legacy systems which represented eighty-five (85%) percent of existing software revenue• Defined transition plans, activities and contingency plans eliminating obstacles to on-time and on-budget completion of various program transition events