Nancy G. Kinman Ctp, Crvpm Ii Email and Phone Number
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Expertise in Bank Operations, Financial Reporting, Strategic Business, Vendor Compliance, and Community Outreach and Inclusion. Advanced communication skills to achieve objectives among cross-functional Teams, Business Divisions and Product Lines.Masters in Business Administration (MBA), Xavier UniversityBachelor of Science, Accounting, Northern Kentucky UniversityCertified Treasury Professional (CTP)Certified Regulatory Vendor Program Manager II (CRVPM II)Specialties:> Advanced Interpersonal Skills> Client Relationship Management> Community Relationship Partner> Complex Problem Resolution> Customer Experience> Conference Speaker> Detailed Business Analysis> Employee Engagement and Mentoring> New Business Collaboration> Ownership and Accountability> Personal and Staff Leadership> Process Improvement and Effectiveness> Project Management Expertise> Staff and Team Development> Strategic Planning and Vision> Vendor Compliance
U.S. Bank
View- Website:
- usbank.com
- Employees:
- 59540
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Treasury Management Commercial Client Support ManagerU.S. Bank Nov 2018 - PresentNorthern Kentucky / Cincinnati, Oh
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Vice President, Compliance Program Manager, Risk Management DivisionFifth Third Bank Apr 2013 - Feb 2018Cincinnati, OhCo-led creation, documentation and deployment of enhanced program for Third Party Service Provider Compliance. Elements included on-going monitoring, due diligence, contract review, and initial risk ratings for approximately 1,400 Vendors. On-going awareness, progressive understanding and incorporation of regulatory guidance into Third Party Service Provider Compliance Program.Facilitated and coordinated Compliance Experts' engagement in the New Process Initiative Review which included determining experts to engage, tracking of responses and reporting to Senior Management Team.* Developed a Vendor High Risk Review process and identified approximately 40 Vendors who were initially part of this review; participated in on-site visits / audits with Vendors deemed as “high risk” or “critical” Vendors * Selected to participate on two work teams for the Fifth Third Bank Transformation Initiative – New Process Initiative Team and Vendor Risk Management Team * Selected to co-lead the Department’s Employee Engagement Council * Participated in preparation for exams and audits with Regulatory agencies which included accumulation of appropriate documents and in some cases, meetings with Regulators* Attended and completed the American Banker Association's National Compliance School -
Commercial Treasury ManagementFifth Third Bank Aug 2011 - Feb 2013Cincinnati, OhVice President, Middle Office Pricing Consultation Manager [July, 2012 - February, 2013]Deployed new Bancorp function to provide pricing consultation and governance to the Sales organization, reduce standard deviation in TM pricing, improve accuracy and predictability of TM revenues and drive a more consistent Customer experience. Created and maintained policies, consistent procedures and training for the organization about the new process and structure. * Managed on-shore and off-shore resources to deploy Middle Office functions* Developed exception reporting to highlight and remedy out-of-policy pricingTreasury Solutions Consultant [August, 2011 - June, 2012]Consulted with Sales Team on Payables and Commercial Card business opportunities both for new Clients and expansion of business with existing Clients. Facilitated discovery sessions to understand Client needs. * Assigned 8 Affiliates with whom I developed relationships with both internal and external Customers* Participated on Deal Teams for solution development, RFP responses and Customer presentations* Created and deployed Commercial Card Sales Process Training for TMO's and RM's across the Bancorp (Special Project, November, 2011 - June, 2012)* Developed reporting to Senior Management to highlight "top deals" and impact to organization
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Vice President And Commercial Support Center ManagerFifth Third Bank 2008 - 2011Cash Management OperationsDirected and led the transformation of the Commercial Support Center, a centralized Customer Care function for Business Banking and Commercial Clients who use Treasury Management and Loan products and services. Net benefit to Bancorp estimated to be $1.5MM – $2.0MM annually.* Led Commercial Support Center to dramatic improvement in Customer Satisfaction scores as measured by Greenwich Associates:>> Top Box score for Satisfaction with Service Professional improved from 36% in 2007 to 59% in April 2009; Problem Resolution Satisfaction increased from 36% in 2007 to 96% in 2009* Led Commercial Support Center in 2008 to improved grand mean Gallup Employee Engagement indicator scores from 3.30 to 4.05 in 2008, and 4.15 in 2010* Created Fraud Response Team to address increased phishing attempts for Commercial Clients * Recipient of Fifth Third “Horizon Award” for the successful deployment of the Commercial Support Center
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Vice President / Assistant Vice President And Commercial Implementations And Billing ManagerFifth Third Bank 2005 - 2008Cash Management OperationsDirected the on-boarding process for Business Banking and Commercial Clients who selected Fifth Third’s Treasury Management products and services. Responsible for set-up, testing and billing for all Treasury Management products and services. * Directed internal efforts to collect fee receivables resulting in an 86% reduction in fees outstanding* Engaged SLK Global BPO (Business Process Outsourcing) as an international business partner to gain quality and productivity efficiencies within the Commercial Support Center and Commercial Implementations Teams * Mentored three Associates to Officer level; two additional were recommended and in queue to become Officers* Received the “Outstanding Service Award” from the Commercial Division, 2006Implementation Project Manager for the on-boarding of a large Commercial Client in 2005 which has the largest number of lockboxes (130+) of any Fifth Third Customer. Visited three billing sites (FL, OH, TN) to observe workflow processes and recommended improvements to Customer. Continued to develop and strengthen relationship by maintaining regular contact with Client's Treasury Manager and participating in visits as requested by the Sales Team. * Managed Customer Service for several key lockbox Customers experiencing service issues; diagnosed and opened communication with Customer and Sales leading to stability, retention and improved relationships* Assembled specialized teams for facilitating multi-product conversions for large corporate Customers resulting in a superior Customer Experience
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Assistant Vice President And Product Support ManagerFifth Third Bank 2003 - 2005Cash Management OperationsSupported Implementations Department volume increase of 121% over 2002 levels. Improved cycle times for on-boarding Clients using Treasury Management products and services.* Developed staffing models and productivity standards that resulted in an 80% reduction in the implementation cycle times* Recognized with “Business Partner Awards” from the Commercial Division, 2004 and 2005, for reduction of cycle times and performance in improved Service Level Agreements
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Assistant Treasurer / Corporate Treasury ManagerThe David J. Joseph Company (Now A Division Of Nucor Steel) 1993 - 2002Cincinnati, Ohio AreaAssistant Treasurer [1998 – 2002], Corporate Treasury Manager [1993 – 1998]Corporate Officer and Senior Member of the Financial Team responsible for daily cash management and corporate insurance on annual sales of $2.5 Billion, 1,200 Employees. Managed the Property and Casualty insurance programs ($2MM in annual premiums) as part of the overall Risk Management function. Selected as one of five Managers to develop and implement an Appraisal and Performance Review process for non-exempt Employees. * Led Project Team to automate the posting of daily cash receipts averaging $8 million per day from the Bank lockbox; reduced Staff involvement by 75% and achieved 85% same day posting of receipts to the general ledger
Nancy G. Kinman Ctp, Crvpm Ii Skills
Nancy G. Kinman Ctp, Crvpm Ii Education Details
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Business Administration -
Accounting -
American Banker Association (Aba)Completed -
Professional Development
Frequently Asked Questions about Nancy G. Kinman Ctp, Crvpm Ii
What company does Nancy G. Kinman Ctp, Crvpm Ii work for?
Nancy G. Kinman Ctp, Crvpm Ii works for U.s. Bank
What is Nancy G. Kinman Ctp, Crvpm Ii's role at the current company?
Nancy G. Kinman Ctp, Crvpm Ii's current role is Treasury Management Commercial Client Support Manager at U.S. Bank.
What is Nancy G. Kinman Ctp, Crvpm Ii's email address?
Nancy G. Kinman Ctp, Crvpm Ii's email address is cr****@****ank.com
What is Nancy G. Kinman Ctp, Crvpm Ii's direct phone number?
Nancy G. Kinman Ctp, Crvpm Ii's direct phone number is +1.800.972*****
What schools did Nancy G. Kinman Ctp, Crvpm Ii attend?
Nancy G. Kinman Ctp, Crvpm Ii attended Xavier University - School Of Business Administration, Northern Kentucky University, American Banker Association (Aba), Professional Development.
What are some of Nancy G. Kinman Ctp, Crvpm Ii's interests?
Nancy G. Kinman Ctp, Crvpm Ii has interest in Board Of Advisors, Xavier University.
What skills is Nancy G. Kinman Ctp, Crvpm Ii known for?
Nancy G. Kinman Ctp, Crvpm Ii has skills like Banking, Process Improvement, Treasury Management, Leadership, Commercial Banking, Risk Management, Management, Project Management, Cash Management, Crm, Finance, Strategic Planning.
Who are Nancy G. Kinman Ctp, Crvpm Ii's colleagues?
Nancy G. Kinman Ctp, Crvpm Ii's colleagues are Leandra Bobo, Joshua Reid, Austin Gomez, Becky Hensch, Timothy Hall, Cathy Anthonsen, John Leavitt.
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