Nancy Goel
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Nancy Goel Email & Phone Number

Project Manager at Cognizant
Location: Noida, Uttar Pradesh, India 5 work roles
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Current company
Cognizant
Role
Project Manager
Location
Noida, Uttar Pradesh, India
Company size
340955 employees

Who is Nancy Goel? Overview

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Nancy Goel is listed as Project Manager at Cognizant, a company with 340955 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Nancy Goel.

Nancy Goel previously worked as Senior Consultant at Deloitte and Manager at Genpact.

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Cognizant

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Profile bio

About Nancy Goel

As a seasoned Senior Consultant with over 10 years of experience in ServiceNow and Remedy, I bring a wealth of expertise in delivering tailored consulting services and innovative solutions. My career is marked by a strong track record of driving client satisfaction, optimizing project operations, and leading high-performing teams to success.At Deloitte, I have consistently increased client satisfaction through strategic problem-solving and efficient project management. I specialize in integrating ServiceNow Customer Service Management (CSM) with external tools, achieving significant cost and resource savings. My efforts have transitioned over 30 clients to enhanced service models, resulting in streamlined case management and improved customer experiences.My core competencies include:* ServiceNow (ITSM, CSM, HRSD)* BMC Remedy ITSM* Agile Methodology & ITIL* Business Planning & Financial Management* Requirements Gathering & Analysis* Project Documentation & Client Engagement* Continuous Improvement & Customer Relationship ManagementIn previous roles, I have led major projects, such as the successful migration from Remedy to ServiceNow at Genpact, where I implemented comprehensive solutions from requirements gathering to go-live. I am adept at configuring support groups, SLAs, notifications, and developing reports and dashboards that enhance operational efficiency.I hold certifications in ITIL® V3 Intermediate, ITIL 4 MPT, and ServiceNow Fundamentals, reflecting my commitment to continuous learning and professional development.A dedicated professional with a proven ability to deliver impactful solutions and drive organizational success. I am passionate about leveraging my skills to make meaningful improvements and contribute to company's growth.

Current workplace

Nancy Goel's current company

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Cognizant
Cognizant
Project Manager
Noida, UP, IN
Website
cognizant.com
Employees
340955
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5 roles

Nancy Goel work experience

A career timeline built from the work history available for this profile.

Senior Consultant

Current
Deloitte

Gurugram, Haryana, India

  • Increased client satisfaction by providing tailored consulting servicesand effective problem-solving strategies.
  • Managed end-to-end project operations and led team of 10, optimizingresource allocation.
  • Presented project scopes to stakeholders, proposing timelines, budgets,key insights and action plans.
  • Gave budget suggestions for projects, outlining financial needs andforecasting.
  • Streamlined project management processes, to boost efficiency and cutcosts.
  • Managed cross-functional teams activities
Jan 2023 - Present

Manager

Genpact

Noida, Uttar Pradesh, India

  • Delivered data-driven recommendations and reports after analyzingstakeholder requirements.
  • Led a team of 5.
  • Redesigned over 150+ catalogs to enhance user experience.
  • Trained 200+ professional on ServiceNow CSM
  • Managed daily business requirements, problem-solving, and costbenefit analysis.
  • Monthly performance reviews to stakeholders.Remedy to ServiceNow migration project:Implemented end-to-end solutions from requirements gathering to go-live,performed comprehensive UAT testing across platforms, and.
Oct 2020 - Jan 2023

Staff Technical Support Analyst

Bmc Software
  • Supported BMC Remedy Applications including workflow, change,incident, problem, service level, and asset management; conducted datacollection and troubleshooting.
  • Developed test environments by installing and configuring BMCRemedy AR System and ITSM.
  • Configured templates, user permissions, support groups, approvals,categorizations, and auto-assignment rules.
  • Addressed issues in assignment, notification, and UDM.
  • Enhanced performance of Remedy and Smart-IT setups.
  • Installed, upgraded, and troubleshoot Smart-IT using logs andconfiguration settings.
Apr 2014 - Oct 2020

Graduate Intern

Nityo Infotech
  • [Client Site - BMC Software]
  • Provided technical support for Remedy on Demand (ROD) across various clients.
  • Administered and troubleshot technical infrastructure.
  • Delivered Level 2 technical assistance and resolved system issues remotely
Jul 2013 - Apr 2014
Team & coworkers

Colleagues at Cognizant

Other employees you can reach at cognizant.com. View company contacts for 340955 employees →

PR Pooja Rayavarapu Pooja Rayavarapu Colleague at CognizantHyderabad, Telangana, India, India View → KR Kalyan Reddy Kalyan Reddy Colleague at CognizantHyderabad, Telangana, India, India View → AB Avdhoot Bhagat Avdhoot Bhagat Colleague at CognizantPune, Maharashtra, India, India View → PJ Pooja Jayale Pooja Jayale Colleague at CognizantPune, Maharashtra, India, India View → SS Sayan Saha Sayan Saha Colleague at CognizantKolkata, West Bengal, India, India View → PG Pooja Golande Pooja Golande Colleague at CognizantPune, Maharashtra, India, India View → SK Sireesha Kaja Sireesha Kaja Colleague at CognizantBengaluru, Karnataka, India, India View → RC Rajavarman C Rajavarman C Colleague at CognizantChennai, Tamil Nadu, India, India View → SK Sathish Kumar Sathish Kumar Colleague at CognizantTamil Nadu, India, India View → NB Namita Bhatt Namita Bhatt Colleague at CognizantIndia, India View →
FAQ

Frequently asked questions about Nancy Goel

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What company does Nancy Goel work for?

Nancy Goel works for Cognizant.

What is Nancy Goel's role at Cognizant?

Nancy Goel is listed as Project Manager at Cognizant.

Where is Nancy Goel based?

Nancy Goel is based in Noida, Uttar Pradesh, India while working with Cognizant.

What companies has Nancy Goel worked for?

Nancy Goel has worked for Cognizant, Deloitte, Genpact, Bmc Software, and Nityo Infotech.

Who are Nancy Goel's colleagues at Cognizant?

Nancy Goel's colleagues at Cognizant include Pooja Rayavarapu, Kalyan Reddy, Avdhoot Bhagat, Pooja Jayale, and Sayan Saha.

How can I contact Nancy Goel?

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